Zone 1
NWD-faulty door switch-not recognizing the door is closed
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/17 KHardison: No ETA. Updated due date.
Ship To Name: Rowan Piercing Studio
Ship To Address: 124 Krog St NE Ste A130
Ship To City/State: Atlanta, GA 30307-3008
Waybill (Tracking #): 1ZE444250371145656
Carrier: UPS-Parcel-Ground
LINE NO: 1.1 QTY: 1 ITEM: 015-1556-00 SERIAL #: DESCRIPTION: DOOR INTRLCK SWITCH ASSY
2/19/26 AJinerson - Called Sam back to schedule tech visit. Part is out for delivery today, 2/19. Confirmed scheduling w/ Sam for tech visit on Monday, 2/23 with eta between 12pm-2pm.
2/18/26 AJinerson - Sent email to Sam offering tech visit on Mon. 2/23 with eta between 9am-11am.
2/18/26 AJinerson - Called site to schedule tech visit. Sam was not on-site today, staff took my name/number to have him call us back. Will follow up w/ email as well.
2/18/26 AJinerson - Parts ETA to site 2/19 by afternoon.
2/17/26 AJinerson - No ETA yet on parts as of 4:15 PM EST.
2/17/26 AJinerson - Called and let Sam know that we will call him back to schedule once we have ETA/tracking information on parts shipping out from Midmark.
2/17/2026jsells
customer did not answer the phone and no way to leave a voicemail, sending an email
🔧Work Performed
unit keeps giving a C326 Error, replaced door INTRLCK Switch, tested unit, unit is now operating as intended, returned to service.
🔍Technician Findings
unit having door issues
⚠️Problem Description
Zone 1
NWD-faulty door switch-not recognizing the door is closed
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/19/26 AJinerson - Called Sam back to schedule tech visit. Part is out for delivery today, 2/19. Confirmed scheduling w/ Sam for tech visit on Monday, 2/23 with eta between 12pm-2pm.
📧
Email: EMSAR Service Request - Rowan Piercing Studio - 124 Krog St NE, Ste A130 Atlanta, GA 30307 - WO-01352340
Completed Feb 18, 2026
To: samuel@heyrowan.com
CC:
BCC: abby.jinerson@emsar.com
Attachment: --none--
Subject: EMSAR Service Request - Rowan Piercing Studio - 124 Krog St NE, Ste A130 Atlanta, GA 30307 - WO-01352340
Body:
Good afternoon, Sam,
I'm following up regarding scheduling our technician's visit for the repair service needed on the Midmark Sterilizer at the below location.
Rowan Piercing Studio - 124 Krog St NE, Ste A130 Atlanta, GA 30307
We are showing parts are expected to be delivered on-site via UPS
📋
Outbound to +14047481927
Completed Feb 18, 2026
2/18/26 AJinerson - Called site to schedule tech visit. Sam was not on-site today, staff took my name/number to have him call us back. Will follow up w/ email as well.
📋
Outbound to +14047481927
Completed Feb 17, 2026
2/17/26 AJinerson - Called and let Sam know that we will call him back to schedule once we have ETA/tracking information on parts shipping out from Midmark.
📧
Email: WO-01352340
Completed Feb 17, 2026
To: samuel@heyrowan.com
CC:
BCC:
Attachment: --none--
Subject: WO-01352340
Body:
Hello,
We have received the Midmark repair request and have created a work order, WO-01352340. You will get a phone call to schedule this visit.
EMSAR DISPATCH
800-543-2787
📋
Outbound to +14047481927
Completed Feb 17, 2026
customer did not answer the phone and no way to leave a voicemail, sending an email
📋
Outbound to +14047481927
Completed Feb 17, 2026
customer hung up on me
📅
WO-01352340 - Repair - M9 (Series) Sterilizer - Atlanta - Rowan Piercing Studio
Feb 23, 2026 12:00pm – 1:30pm
Work Order: WO-01352340
Account: MIDMARK
Customer Case Number: SR 1538552
Location: Rowan Piercing Studio
Address: 124 Krog St NE, Ste A130, Atlanta, GA 30307
Manufacturer: Midmark
Model #: M9 (Series) Sterilizer
Serial #: V61029
Contact Name: Sam Lewis
Contact Phone: 14047481927
Contact Email: samu
PDF
00569061 SRA
Feb 17, 2026
JPG
SRA Rowan Piercing Studio 2
Feb 24, 2026
JPG
SRA Rowan Piercing Studio 1
Feb 24, 2026
Timeline
📞
Case Linked Feb 17, 8:55 AM
Case Number:00569061
Subject:Repair
Status:Closed
📋
▶
3
Work Order Created Feb 17, 11:36 AM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type:Parts
Status:Open
Qty:1
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Feb 17, 1:24 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Henry Holmes
📅
Status: Ready for Scheduling by Kimberly HardisonFeb 17, 3:02 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1h 38m
👷
▶
2
Status: Assigned Feb 18, 2:01 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician:Henry Holmes
📅
▶
2
Dispatch Scheduled Feb 19, 12:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From:Assigned
To:Scheduled
Duration in Previous:22h 13m
⏳3.0 business days
🔧
Status: Tech On Site by Henry HolmesFeb 23, 12:00 PM
From:Scheduled
To:Tech On Site
Duration in Previous:3d 23h
🚗
Status: Tech Off Site by Henry HolmesFeb 23, 1:18 PM
From:Tech On Site
To:Tech Off Site
Duration in Previous:1h 17m
⏱️
▶
2
4x Labor Added Feb 23, 11:38 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Henry Holmes
From:Tech Off Site, Completed
To:Completed, Closed
Duration in Previous:10h 20m
⏳2.0 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 25, 3:14 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 15h
📨
Status: Invoice Pending by Nancy SuarezFeb 26, 12:08 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:20h 54m, 0m
🚨12.0 business days
🧾
Invoice Created Mar 13, 12:26 PM
Invoice Number:SM-254974
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours
Assigned
Duration: 1.6 business days (threshold: 4.0 business hours)
Exceeded by 1.1 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)