Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352341 ↗ ServiceMax

MIDMARK • Repair • P4

📍 DOCS Dermatology — 347 W Milltown Rd, Wooster OH, 44691-7216

Feb 17, 2026 → Feb 24, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 25)
✗ SLA Missed (1d late)
Dispatch 0.0d
Coordinators 6.0d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
6.0 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Feb 17, 2026 Due: Feb 23, 2026 Completed: Feb 25, 2026 (1 days late)
📅
6.0 days Total Age
⏱️
5.9d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
5.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569104
Repair
Closed
Zone 1 PROBLEM SUMMARY RGIV-needs wireless controls installed on their table ADDITIONAL NOTES Parts are on site. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Kristen Weinhardt
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352341 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 17, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 5.9 days stuck in "Scheduled"
⏱️
Total Delay 5.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
5.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/2026 CRamen spoke with Kristen and she requested Tuesday 2/24/2026 with tech arrival between 8-10am. 


02/17/2026 EMartin called Kristen Weinhardt/ (330) 439-6515 advising WO-01352341 created A coordinator will be reaching out to get this scheduled 

🔧 Work Performed
Wireless control board installed. Foot and hand controls synced with chair. Functional tests completed.
🔍 Technician Findings
Customer requested wireless foot and hand control to be installed.
⚠️ Problem Description
Zone 1 PROBLEM SUMMARY RGIV-needs wireless controls installed on their table ADDITIONAL NOTES Parts are on site. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 641 (Series) Power Procedures Chair

Timeline

📞
Case Linked Feb 17, 9:55 AM
Case Number: 00569104
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 17, 11:39 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
4 Status: Assigned Feb 17, 12:15 PM
Status: Assigned → Technician Assigned → Dispatch Scheduled → Status: Scheduled
👷
Technician Assigned by Charles Ramen
Technician: a0h6e00000IIBOvAAP, Dustin Antolin
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-24T13:00:00.000+0000
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 1m
⚠️ 6.0 business days
⏱️
3x Labor Added Feb 24, 7:01 PM
Type: Labor, Travel
Status: Open
Qty: 1, 0.75, 40
✔️
▶
2 Status: Completed Feb 24, 7:26 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Dustin Antolin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.6 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 26, 3:39 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
📨
▶
2 Status: Invoice Pending Feb 27, 1:46 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Mar 1, 9:05 PM
Invoice Number: SM-255206

Bottlenecks

Scheduled
Duration: 5.9 business days (threshold: 2.0 business days)
Exceeded by 3.9 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00569104
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 24, 8:00 AM
Created
Feb 17, 11:39 AM
Invoice #
SM-255206

Work Details (3)

Name Type Status Qty Amount Date
WL-03118497 Labor Open 1 $0.00 Feb 24, 7:01 PM
WL-03118498 Labor Open 0.75 $110.00 Feb 24, 7:01 PM
WL-03118499 Travel Open 40 $110.00 Feb 24, 7:01 PM

Details