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WO-01352343 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Feb 17, 2026 → Jun 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (84 biz days late)
Active: 93 biz days
🕐 Clock stopped: Canceled (Jun 30, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Assigned
Feb 17 → Jun 30, 2026
93 business days (counted)
Running total: 93 of ? biz days used
Created: Feb 17, 2026 Canceled: Jun 30, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Jun 30 Assigned ▶ Running 93 93
Dispatch 0.0d
Coordinators 93.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
93.9 days
Over SLA
Created: Feb 17, 2026 Due: Mar 19, 2026 Completed: Jun 30, 2026 (102 days late)
📅
93.9 days Total Age
⏱️
93.9d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
93.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568611
follow up to WO-01327137
Closed
Follow up to WO-01327137 1 - delivery (field tech to pickup unit and deliver to syracuse depot) Inspection #: 10443 Asset ID: 13049852 Serial #: 13AF040186 Model: Invacare - IRC5P (B) Notes: Failed inspection. O2 will not go above 84%. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7096
Priority
Standard
Origin
Email
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Feb 16, 2026
Work Orders from this Case (2)
WO-01352339 Canceled
Delivery
Created: Feb 17, 2026
WO-01352343 (current) Canceled
Depot - Syracuse • Ryan Schwochow
Created: Feb 17, 2026
Behind Schedule - Needs Attention
Canceled • 177 days old
🚨
Primary Delay 93.9 days stuck in "Assigned"
⏱️
Total Delay 93.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
93.9d / 0.5d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Inspection #: 10443 -TD
🔍 Technician Findings
Invacare - IRC5P (B) CONCENTRATOR 13AF040186 13049852RETIRED 2/26RETIRED 2/26Failed inspection. Reviewed service with customer, retiring device due to high hours & age of unit.
⚠️ Problem Description
Follow up to WO-01327137 1 - Syracuse Depot WO for the repair - Component SN Technician Inspection #: 10443 Asset ID: 13049852 Serial #: 13AF040186 Model: Invacare - IRC5P (B) Notes: Failed inspection. O2 will not go above 84%. Reviewed service with customer, no follow-up required at this time. Removed from site for depot service evaluation. https://www.ebiotrack.com/omnicor/workorder.php?wo=7097

Timeline

📞
Case Linked Feb 16, 10:04 AM
Case Number: 00568611
Subject: follow up to WO-01327137
Status: Closed
⏳ 1.0 business days
📋
▶
3 Work Order Created Feb 17, 11:40 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kimberly Hardison
Technician: Ryan Schwochow
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 94.0 business days
🚫
Status: Canceled by Ryan Schwochow Jun 30, 11:44 AM
From: Assigned
To: Canceled
Duration in Previous: 132d 23h

Bottlenecks

Assigned
Duration: 93.9 business days (threshold: 4.0 business hours)
Exceeded by 93.4 business days

🔗 Related Artifacts

📞
Case 00568611
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Feb 17, 11:40 AM
Invoice #
N/A

Details