Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352349 ↗ ServiceMax

Conviva Care Solutions (Humana) • Virtual Tech • PC

📍 Conviva Westland #1756 — 975 W 49th St, Hialeah FL, 33012

Feb 17, 2026 → Mar 4, 2026

✅ Completed
PC Per client agreement
Target: Apr 17, 2026
🕐 Clock stopped: Completed (Mar 4)
✓ SLA Met (44d early)
Dispatch 0.0d
Holding 11.9d (excluded)
Coordinators 0.0d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
11.9 days
Coordinators
0.0 days
Created: Feb 17, 2026 Due: Apr 17, 2026 Completed: Mar 4, 2026 (44 days early)
📅
11.9 days Total Age
⏱️
11.9d in On Hold Longest Stage
🔄
4 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00568228
PHI Removal and Decon
Closed
Can we schedule to have the PHI wiped from three EKG machines and have them removed from one of our centers? Type: Cardiac Science ECG Burdick 8300 Location: Conviva Westland 975 West 49th Street Hialeah, FL. 33012
Priority
Standard
Origin
Email
Reason
New Case
Contact
Yasmine Bisumber
Owner
Derek Reynolds
Created
Feb 13, 2026
Work Orders from this Case (2)
WO-01351588 Invoiced
Virtual Tech - Field Repair • Elkin Barahona
Created: Feb 13, 2026 • Closed: Feb 17, 2026
WO-01352349 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Feb 17, 2026 • Closed: Mar 4, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 11.9 days stuck in "On Hold"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
On Hold
11.9d
Assigned
0.0d / 0.5d SLA
Closed
5.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Close on Thursday:

https://order.goloadup.com/os/P3ENTKQY9W

🔧 Work Performed
Scheduled LoadUp to dispose of EKG's.
🔍 Technician Findings
Confirmation Number: 876484
⚠️ Problem Description
Removal of 3 EKG machines from Site after Decon. Can we schedule to have the PHI wiped from three EKG machines and have them removed from one of our centers? Type: Cardiac Science ECG Burdick 8300 Location: Conviva Westland 975 West 49th Street Hialeah, FL. 33012

Timeline

📞
Case Linked Feb 13, 11:20 AM
Case Number: 00568228
Subject: PHI Removal and Decon
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Feb 17, 11:59 AM
Work Order Created → Status: On Hold
⏸️
Status: On Hold by Derek Reynolds
From: Entered
To: On Hold
Duration in Previous: 0m
⏱️
2x Labor Added Feb 17, 2:42 PM
Type: Labor, Expenses
Status: Open
Qty: 0.43333333333333, 1
🚨 12.0 business days
👷
▶
3 Technician Assigned Mar 4, 2:33 PM
Technician Assigned → Status: Assigned → Status: Completed
👷
Status: Assigned by Derek Reynolds
From: On Hold
To: Assigned
Duration in Previous: 15d 2h
✔️
Status: Completed by Derek Reynolds
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 2m, 0m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 11, 9:52 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256139

Bottlenecks

Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

📞
Case 00568228
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Feb 17, 11:59 AM
Invoice #
SM-256139

Work Details (2)

Name Type Status Qty Amount Date
WL-03108797 Labor Open 0.43333333333333 $59.50 Feb 17, 2:42 PM
WL-03108798 Expenses Open 1 $160.65 Feb 17, 2:42 PM

Details