Q-00032583
Tuttnauer Autoclave is getting a "failed" "Low water" error. The customer has verified that the water tank is full. Unit also needs a PM.
Model: 2540EKA (showing inactive in our system)
SN: 16031291
1ea PM Kit PM2540M , as for the overall review,eval, PM quote 2 hours.
2/18/26 SBerry: Site is requesting tech ASAP for repair, stating they are ok to pay for PM separately. Moved to a Critical
2/17/26 SReich - Added approved quote Q-00032611 from case 00569315.
⚠️Problem Description
Q-00032611 approved quote
Q-00032583
Tuttnauer Autoclave is getting a "failed" "Low water" error. The customer has verified that the water tank is full. Unit also needs a PM.
Model: 2540EKA (showing inactive in our system)
1ea PM Kit PMK-2540EKA , as for the overall review,eval, PM quote 2 hours.
📋
Inbound from +18175406060
Completed Feb 20, 2026
Per Diana Weber, they have this fixed and she wants to cancel the WO.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: scrubtech@lasikdr.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352351Location: Texas Eye Surgery CenterAddress: 1872 Norwood Drive Suite 100 Hurst, TX 76054Device: Problem Description: Q-00032611 approved quote
Q-00032583
Tuttnauer Autoclave
Feb 17, 2026 2:34pm
@Lisa Wright Hi Lisa, will this w/o need to be closed or canceled?
Case #00567641 – Urgent L2 Review - Healthcare
Status: Closed | Priority: High
Q-00032583
Tuttnauer Autoclave is getting a "failed" "Low water" error. The customer has verified that the water tank is full. Unit also needs a PM.
Model: 2540EKA (showing inactive in our system)
SN: 16031291
1ea PM Kit PM2540M , as for the overall review,eval, PM quote 2 hours.
💬Case Comment
Internal Feb 17, 2026 11:54am
per POC this is Texas eye surgery center updated the case/quote
💬Case Comment
Internal Feb 17, 2026 11:18am
updated the name and resent updated POC
💬Case Comment
Internal Feb 16, 2026 2:37pm
left vm for POC and MM to expedite the part set up
💬Case Comment
Internal Feb 12, 2026 2:32pm
emailed urgent to orders for part set up
Timeline
📞
Case Linked Feb 11, 5:14 PM
Case Number:00567641
Subject:Urgent L2 Review - Healthcare
Status:Closed
⏳4.8 business days
📋
▶
2
Work Order Created Feb 17, 12:00 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Kimberly Hardison
From:Entered
To:L2 Screening
Duration in Previous:0m
📦
▶
2
Parts Requested Feb 17, 3:34 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:3h 33m
⏳4.0 business days
🆕
Status: Entered by Sherry ReichFeb 20, 4:02 PM
From:Awaiting Parts
To:Entered
Duration in Previous:3d 0h
⏳2.0 business days
🚫
Status: Canceled by Kimberly HardisonFeb 23, 9:39 AM
From:Entered
To:Canceled
Duration in Previous:2d 17h
Bottlenecks
Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 3.4 business hours
Entered
Duration: 1.4 business days (threshold: 4.0 business hours)