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WO-01352357 ↗ ServiceMax

PALATINE NURSING HOME • Misc. Inspection • P5

📍 PALATINE NURSING HOME — 154 LAFAYETTE STREET, PALATINE BRIDGE NY, 13428

Feb 17, 2026 → Feb 19, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (5d early)
Dispatch 0.0d
Coordinators 2.8d
Field Work 0.3d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.8 days
Over SLA
Field Work
0.3 days
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 19, 2026 (5 days early)
📅
2.8 days Total Age
⏱️
2.8d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
2.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569232
PALATINE NURSING HOME
Closed
New Miscellaneous Equipment Inspection New concentrators, three https://www.ebiotrack.com/omnicor/inspection.php?iid=10567
Priority
High
Origin
Phone
Reason
New Case
Contact
Silas Tompkins
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352357 (current) Invoiced
Misc. Inspection • Bernard Thompson
Created: Feb 17, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 2.8 days stuck in "Closed"
⏱️
Total Delay 2.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Scheduled
2.4d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.2d / 1.0d SLA
Closed
2.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- Scheduled for Thursday with Silas. 9-11am

2/17 KSmith -- Sent email to schedule for Thursday

🔧 Work Performed
misc. inspection. on (3 pieces) new equipment
🔍 Technician Findings
misc. inspection.
⚠️ Problem Description
New Miscellaneous Equipment Inspection New concentrators, three https://www.ebiotrack.com/omnicor/inspection.php?iid=10567

Timeline

📞
▶
3 Case Linked Feb 17, 12:25 PM
Case Linked → Work Order Created → Status: Ready for Scheduling
📋
Work Order Created
Work Order: WO-01352357
Type: Misc. Inspection
Priority: P5
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Feb 17, 1:06 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🗓️
▶
2 Status: Scheduled Feb 17, 3:50 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T15:00:00.000+0000
📅
Dispatch Scheduled by Kourtney Smith Feb 18, 8:04 AM
Scheduled For: 2026-02-19T14:30:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Feb 19, 10:10 AM
Status: Tech On Site → 6x Labor Added
⏱️
6x Labor Added
Type: Labor, Travel, Expenses
Status: Open
Qty: 1.5, 95, 83
✔️
Status: Completed by Bernard Thompson Feb 19, 11:06 AM
From: Tech On Site
To: Completed
Duration in Previous: 55m
🏁
Status: Closed by Bernard Thompson Feb 19, 12:31 PM
From: Completed
To: Closed
Duration in Previous: 1h 24m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 23, 2:38 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 13.9 business days
🧾
Invoice Created Mar 12, 8:20 AM
Invoice Number: SM-254676

Bottlenecks

Scheduled
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.2 business hours
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00569232
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
N/A
Technician
Bernard Thompson
Scheduled
Feb 19, 9:30 AM
Created
Feb 17, 12:28 PM
Invoice #
SM-254676

Work Details (6)

Name Type Status Qty Amount Date
WL-03111769 Labor Open 1.5 $135.00 Feb 19, 10:13 AM
WL-03111770 Labor Open 1 $149.00 Feb 19, 10:13 AM
WL-03111771 Labor Open 1.5 $0.00 Feb 19, 10:13 AM
WL-03111772 Travel Open 95 - Feb 19, 10:13 AM
WL-03111773 Travel Open 83 - Feb 19, 10:13 AM
WL-03111774 Expenses Open 1 $0.00 Feb 19, 10:13 AM

Details