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← WO Overview

WO-01352363 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Physicians Regional Surgery Center — 103 Plaza Dr, Ste A, Saint Clairsville OH, 43950

Feb 17, 2026 → Feb 22, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 23, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
Created: Feb 17, 2026 Completed: Feb 23, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 4
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 4
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 4
Feb 17 → Feb 23 Scheduled ▶ Running 4 4 / 4
Dispatch 0.0d
Coordinators 3.8d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.8 days
Over SLA
Billing
1.3 days
Over SLA
Created: Feb 17, 2026 Due: Feb 25, 2026 Completed: Feb 23, 2026 (2 days early)
📅
3.8 days Total Age
⏱️
3.8d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569133
Repair
Closed
Zone 3 WD Door closing issues For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Christan Thornberry
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352363 (current) Invoiced
Repair • Dustin Antolin
Created: Feb 17, 2026 • Closed: Feb 22, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 3.8 days stuck in "Scheduled"
⏱️
Total Delay 3.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
3.8d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 KHardison: No ETA. Updated due.

Ship To Name: Physicians Regional Surgery Center Ship To Address: 103 Plaza Dr Ste A Ship To City/State: Saint Clairsville, OH 43950 Waybill (Tracking #): 1ZE444250372205384 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-10880-00 SERIAL #: DESCRIPTION: M11-05X DOOR & DAM GASKET KIT

2/17/2026 CRamen spoke with Christan and scheduled for Friday 2/20/2026 with tech arrival between 12-2pm. 


2/17/2026jsells

spoke with Christan, and I gave her the work order number and let her know that someone will be calling her to schedule

🔧 Work Performed
Replaced door gasket. Door still difficult to close. Contacted Midmark to troubleshoot. Midmark tech support stated doors are designed to be harder to close. Newer models provide better door seal. Completed unwrapped cycle.
🔍 Technician Findings
Door hard to close. Handle will not drop closed unless enough pressure is applied.
⚠️ Problem Description
Zone 3 WD Door closing issues For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 17, 10:21 AM
Case Number: 00569133
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 17, 12:37 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
4 Technician Assigned Feb 17, 12:55 PM
Technician Assigned → Status: Assigned → Status: Scheduled → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 14m
🗓️
Status: Scheduled by Charles Ramen
From: Assigned
To: Scheduled
Duration in Previous: 3m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-20T17:00:00.000+0000
📅
Dispatch Scheduled by Charles Ramen Feb 17, 6:06 PM
Scheduled For: 2026-02-20T17:30:00.000+0000
⏳ 3.7 business days
⏱️
5x Labor Added Feb 22, 7:14 PM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 2.25, 150, 120
✔️
Status: Completed by Dustin Antolin Feb 22, 7:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 6h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 24, 4:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
▶
2 Status: Invoice Pending Feb 25, 1:20 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Mar 1, 9:05 PM
Invoice Number: SM-254904

Bottlenecks

Scheduled
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours

🔗 Related Artifacts

📞
Case 00569133
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Dustin Antolin
Scheduled
Feb 20, 12:30 PM
Created
Feb 17, 12:37 PM
Invoice #
SM-254904

Work Details (5)

Name Type Status Qty Amount Date
WL-03115653 Labor Open 2.5 $0.00 Feb 22, 7:14 PM
WL-03115654 Labor Open 1 $110.00 Feb 22, 7:14 PM
WL-03115655 Labor Open 2.25 $0.00 Feb 22, 7:14 PM
WL-03115656 Travel Open 150 $0.00 Feb 22, 7:14 PM
WL-03115657 Travel Open 120 $230.00 Feb 22, 7:14 PM

Details