Manufacturer: Midmark
Model #: 630-003
Serial #: V562688
Surgical Chair Room 7. Headrest unable to put any pressure on the head rest because it will collapse. This is a safety issue for the patient.
2/23 MOwens Anita Called back and said that 2/24 from 3-5pm works for the repair visit.
2/23 MOwens Called to speak to Anita Comstock. Left a vm for her to call back to schedule the repair visit.
02/20/2026 SRobinson- Per Anita, part has arrived today. (00570701). Putting WO in RFS.
02/18/2026 Emartin
Order No: 756171
Customer PO No: PO016353
Customer: EMSAR Inc
Ship To Name: ADCS Abingdon
Ship To Address: 3445 Box Hill Corporate Center Drive Suite E/Part Order 90523
Ship To City/State: Abingdon, MD 21009
Waybill (Tracking #): 1ZE444250371471222
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 18-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10307-00 SERIAL #: DESCRIPTION: KIT, HEADLOCK ASSY
LINE NO: 2.1 QTY: 1 ITEM: CHRG-FRT SERIAL #: DESCRIPTION: FREIGHT
🔧Work Performed
the part shipped does not belong to this model. the part is not part of this headrest. the adjustment screws were tightened and the head rest was tested. the locking pin that locks the adjustment screw was tightened. the exam chait was electrically and functionally tested. the exam chair was tested and returned to service in good working condition
🔍Technician Findings
arrived a few minutes after 3pm. the room was in use and needed to wait for the romm to clear and be cleaned.
Midmark - 630-003 ID:13172770 SN:V562688
the headrest is loose and does not stay in place.
⚠️Problem Description
Manufacturer: Midmark
Model #: 630-003
Serial #: V562688
Surgical Chair Room 7. Headrest unable to put any pressure on the head rest because it will collapse. This is a safety issue for the patient. https://www.ebiotrack.com/workorder.php?wo=71734
📋
Inbound from +14806779820
Completed Feb 23, 2026
Anita Called back and said that 2/24 from 3-5pm works for the repair visit.
📋
Outbound to +14806779820
Completed Feb 23, 2026
Called to speak to Anita Comstock. Left a vm for her to call back to schedule the repair visit.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 17, 2026
To: anita.comstock@adcsclinics.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352369Location: ADCS - 447 - AbingdonAddress: 3445 Box Hill Corporate Center Drive Ste E Abingdon, MD 21009Device: Problem Description: Manufacturer: Midmark
Model #: 630-003
S
Feb 28, 2026 12:35pm
hi @Michael Harris work performed states the part shipped does not belong to this model. Please remove the part from the parts tab if it is not the correct part. Thank you! @Matthew Bateman
Work Order: WO-01352369
Account: Advanced Dermatology and Cosmetic Surgery (ADCS)
Customer Case Number:
Location: ADCS - 447 - Abingdon
Address: 3445 Box Hill Corporate Center Drive Ste E, Abingdon, MD 21009
Manufacturer:
Model #:
Serial #:
Contact Name: Anita Comstock
Contact Phone: 480-677-982
Timeline
📞
Case Linked Feb 16, 4:23 PM
Case Number:00568905
Subject:HCP L2 Review
Status:Closed
📋
▶
3
Work Order Created Feb 17, 12:45 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00090523
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:4m
⏳4.0 business days
📅
Status: Ready for Scheduling by Shelby RobinsonFeb 20, 5:25 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:3d 4h
⏳1.8 business days
👷
▶
2
Technician Assigned Feb 23, 9:13 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 15h
🗓️
▶
2
Status: Scheduled Feb 23, 9:57 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-24T20:00:00.000+0000
💵
Expenses Added Feb 24, 9:28 AM
Type:Expenses
Status:Open
Qty:1
🔧
Status: Tech On Site by Michael HarrisFeb 24, 3:24 PM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 5h
⏱️
6x Labor Added Feb 24, 10:04 PM
Type:Labor, Travel, Expenses
Status:Open
Qty:1.0833333333333, 1.1666666666667, 35
✔️
Status: Completed by Michael HarrisFeb 24, 10:27 PM
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:7h 3m, 0m
⏳3.2 business days
✏️
Status: WO Correction Needed by Diane PattonFeb 28, 12:34 PM
From:Closed
To:WO Correction Needed
Duration in Previous:3d 14h
⏳0.0 business days
🏁
Status: Closed by Matthew BatemanMar 1, 9:20 PM
From:WO Correction Needed
To:Closed
Duration in Previous:1d 8h
📄
▶
2
Status: Ready to Bill Mar 2, 9:26 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255308
Bottlenecks
Awaiting Parts
Duration: 3.8 business days (threshold: 3.0 business days)
Exceeded by 6.2 business hours
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.6 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)