Zone 1
NWD scaler issues - REF: SR 1534024 - Special billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/26 KSmith -- Scheduled for 3/2 with POC. 10am-12pm
2/26 KSmith -- Sent email to schedule for Monday
2/25/26 lcoonrod
Your shipment
1ZE444250371490701
Estimated delivery
Tomorrow, February 26, between 10:45 A.M. - 1:45 P.M.
Order No: 757171
Customer PO No: SR1539916
Customer: Valley Cottage Animal Hospital
Service Request NO: 1539916
Ship To Name: Valley Cottage Animal Hospital
Ship To Address: 202 RT 303
Ship To City/State: Valley Cottage, NY 10989-2019
Waybill (Tracking #): 1ZE444250371490701
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 24-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 016-1203-00 SERIAL #: DESCRIPTION: TIP, SCALING, UNIVERSAL, TIP NO.1
LINE NO: 2.1 QTY: 1 ITEM: 016-1718-01 SERIAL #: DESCRIPTION: TORQUE WRENCH, SCALER TIP, BLUE
LINE NO: 3.1 QTY: 1 ITEM: 152055 SERIAL #: DESCRIPTION: SYRINGE BUTTON CARTRIGE
2/24 KWeiss, Midmark dispatch w/o. Parts being supplied by Midmark. Nothing for L2 to have quoted. Moving w/o to awaiting parts-customer.
2/18 KSmith -- Scheduled for Friday with Janet. 8-10am
2/17 KSmith -- Site requested early on Friday or after 3pm. Advised we can be there between 8-10am on Friday and am awaiting response
2/17 KSmith -- Sent email to schedule for Friday
2/17/2026jsells
spoke with Shannon, and I gave her the work order number and let her know that someone would be calling her to schedule
🔧Work Performed
2/20, dhope, inspected and evaluated unit for repair requirements,.... contacted Midmark support with findings and parts needed.
CUSTOMER REQUESTED SHORT PAUSE IN EVALUATION , LEFT SITE AND RETURNED AT 1400 HRS TO CONTINUE.
3/2, dhope, delivered proper scaler tip to customer, installed button replacement kit, function checked all, ...
🔍Technician Findings
2/20, dhope, found scaler needing proper tip, also upon further inspection found Syringe assembly needing Button Cartridge Kit..
Midmark is sending parts.... no charge to customer
3/2, dhope, returned with parts,..
⚠️Problem Description
Zone 1
NWD scaler issues - REF: SR 1534024 - Special billing
If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for
authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision
to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts
identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📋
Inbound from +18452689263
Completed Feb 27, 2026
Customer wanted to schedule, advised it is scheduled for 03/02 at 10:30am.
📧
Email:Re: Valley Cottage Animal Hospital -- Midmark Repair -- WO-01352370
Completed Feb 26, 2026
From: info@vcah.org
To: ksmith@emsar.com
Yes, Monday is ok.
Can you give us an idea of time please.
Valley Cottage Animal Hospital
202 Route 303
Valley Cottage
New York, 10989
Ph: (845) 268-9263
Fax: (845) 268-0516
www.valleycottageanimalhospital.com <https://protect.checkpoint.com/v2/r01/___http://www.valleycottageanimalhospital.com/___.YzJ1OmVtc2FyMTpjOm86NDhiMDZjNjJkMmI0Nzk4YTc1YWEwNzZiNjZmY2NkMGU6Nzo0ZmZiOjg4MzdmNzEwZjFhN2FmOTg3NWY0MWZlYWJjMTBkNjdiYzdjOTFjYzNlY2NmYzlkZGYyM2YyZDQ1Z
📧
Email:Re: Valley Cottage Animal Hospital -- Midmark Repair -- WO-01352370
Completed Feb 18, 2026
From: info@vcah.org
To: ksmith@emsar.com
That would work but the earlier the better
Thanks,
Janet
Valley Cottage Animal Hospital
202 Route 303
Valley Cottage
New York, 10989
Ph: (845) 268-9263
Fax: (845) 268-0516
www.valleycottageanimalhospital.com <https://protect.checkpoint.com/v2/r01/___http://www.valleycottageanimalhospital.com/___.YzJ1OmVtc2FyMTpjOm86NWVlNGI4NjQ0YjU4ZWE0MzU3YTJkMTcwMjRhNzFmNDc6NzplNDU2OmNiMWQ4NDgyNDdmNDc3Yzg3MzlhYzY5MDI4MTVjM2Q5YmU3NmQzMzQxYTkyMTI1NzBiZjdkYmRmMz
📧
Email:Re: Valley Cottage Animal Hospital -- Midmark Repair -- WO-01352370
Completed Feb 17, 2026
From: info@vcah.org
To: ksmith@emsar.com
This is the first time you received an email from this sender (info@vcah.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hi Kourtney,
Friday would work if the technician can come early in the morning or in the afternoon after 3 pm since we have dental procedures scheduled that day.
Please let me know if this will work for you.
Sincerely,
Janet
Valley Cottage Animal
📧
Email: Valley Cottage Animal Hospital -- Midmark Repair -- WO-01352370
Completed Feb 17, 2026
To: info@vcah.org
CC:
BCC:
Attachment: --none--
Subject: Valley Cottage Animal Hospital -- Midmark Repair -- WO-01352370
Body:
Hi Aileen,
We received a request from Midmark to repair your scaler that is not working correctly.
Would Friday work for the technician to come onsite and repair the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
Disclaimer: The disclaimer covers legal noti
📋
Outbound to +18452689263
Completed Feb 17, 2026
spoke with Shannon, and I gave her the work order number and let her know that someone would be calling her to schedule
📅
WO-01352370 - Repair - VetPro 1000 (Series) - Valley Cottage - Valley Cottage Animal Hospital
Mar 2, 2026 10:30am – 11:30am
Work Order: WO-01352370
Account: MIDMARK
Customer Case Number: SR 1539916
Location: Valley Cottage Animal Hospital
Address: 202 RT 303, Valley Cottage, NY 10989
Manufacturer: Midmark Medical
Model #: VetPro 1000 (Series)
Serial #: V1773546
Contact Name: Aileen O'connor
Contact Phone: 18452689263
Con
PDF
00569220 SRA
Feb 17, 2026
PDF
Valley Cottage
Feb 20, 2026
PDF
VC Repair
Mar 2, 2026
Timeline
📞
Case Linked Feb 17, 12:07 PM
Case Number:00569220
Subject:Repair
Status:Closed
📋
Work Order Created Feb 17, 12:45 PM
Work Order:WO-01352370
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 17, 12:55 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:10m
👷
▶
2
Technician Assigned Feb 17, 4:03 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:3h 7m
🗓️
▶
2
Status: Scheduled Feb 18, 7:54 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-20T14:00:00.000+0000
📅
Dispatch Scheduled by Kourtney SmithFeb 18, 8:18 AM
Scheduled For:2026-02-20T13:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Darrell HopeFeb 20, 10:13 AM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 2h
🚗
Status: Tech Off Site by Darrell HopeFeb 20, 10:19 AM
From:Tech On Site
To:Tech Off Site
Duration in Previous:5m
✔️
Status: Completed by Darrell HopeFeb 20, 7:36 PM
From:Tech Off Site, Completed
To:Completed, Incomplete
Duration in Previous:9h 17m, 0m
⏱️
3x Labor Added Feb 20, 7:54 PM
Type:Labor, Travel
Status:Open
Qty:0.75, 0.48333333333333, 20
⏱️
3x Labor Added Feb 20, 8:05 PM
Type:Labor, Travel
Status:Open
Qty:2.4833333333333, 0.98333333333333, 25
⏳1.5 business days
🔩
Parts Added Feb 23, 8:00 AM
Type:Parts
Status:Open
Qty:1
⏳2.0 business days
👤
Status: Awaiting Parts - Customer by Keith WeissFeb 24, 5:37 PM
From:Incomplete
To:Awaiting Parts - Customer
Duration in Previous:3d 22h
📅
Status: Ready for Scheduling by Leona CoonrodFeb 25, 10:21 AM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:16h 43m
👷
▶
2
Technician Assigned Feb 25, 12:46 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 24m
🗓️
▶
2
Status: Scheduled Feb 26, 10:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-03-02T15:30:00.000+0000
⏳3.0 business days
✔️
Status: Completed by Darrell HopeMar 2, 4:45 PM
From:Scheduled
To:Completed
Duration in Previous:4d 6h
⏱️
▶
2
3x Labor Added Mar 2, 4:51 PM
3x Labor Added → Status: Closed
🏁
Status: Closed by Darrell Hope
From:Completed
To:Closed
Duration in Previous:6m
⏳2.9 business days
📄
Status: Ready to Bill by Nancy SuarezMar 4, 4:54 PM
From:Closed
To:Ready to Bill
Duration in Previous:2d 0h
📨
Status: Invoice Pending by Nancy SuarezMar 5, 3:09 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:22h 15m, 0m
⏳2.0 business days
🧾
Invoice Created Mar 6, 5:12 PM
Invoice Number:SM-255704
Bottlenecks
Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 1.8 business days (threshold: 4.0 business hours)
Exceeded by 1.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)