Zone 1
PROBLEM SUMMARY
PM NWD 1 time
ADDITIONAL NOTES
If Mark is not available, please ask for Abby Robinson who works at the front desk. PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the
checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech
needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
3/11 KKelch called Mark to schedule for 3/25 between 9 and 11 am, he asked for 3/26 between 9 and 11 am. Customer confirmed.
3/11 KKelch called Mark to reschedule for 3/18 between 12:30 and 2:30 pm. Left Vm.
3/6/26 CDempsey- Tom notified this wo would need to be rescheduled.
2/25 KKelch Mark called me back to schedule for 3/6 between 10 and 12 pm. Customer confirmed.
2/25 KKelch called Mark to schedule for 2/27 between 9 and 11 am. Left VM.
2/24 KKelch called Mark to schedule for 2/27 between 9 and 11 am. Left VM, sent email.
2/23 KKelch called Mark to schedule for 2/24 between 10 and 12 pm. Left VM.
2/17/26 SReich
Order No: 755853
Customer PO No: SR1539136
Customer: Reproductive Resource Center
Service Request NO: 1539136
Ship To Name: Reproductive Resource Center
Ship To Address: 6650 W 110th St Suite 320
Ship To City/State: Leawood, KS 66211-1501
Waybill (Tracking #): 1ZE444250370918117
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 17-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-10251-00 SERIAL #: DESCRIPTION: M11 PERIODIC MAINTENANCE SERVICE
02/17/2026 EMartin called Mark Sutton / (913) 894-2323 left VM advising WO-01352371 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
performed pm and function tested
🔍Technician Findings
pm due
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
PM NWD 1 time
ADDITIONAL NOTES
If Mark is not available, please ask for Abby Robinson who works at the front desk. PM Service Requirements: Tech needs to
watch the training video ( https://www.youtube.com/watch?v=U-Pk5zkW0ug) prior to them going on-site. Tech to follow the
checklist that is sent in the PM Kit. Tech needs to show up on site with the proper supplies (including distilled water). Tech
needs to submit to Midmark completed/signed checklist. Tech should also leave a copy of completed checklist with Customer.
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📋
Outbound to +19132135845
Completed Mar 11, 2026
3/11 KKelch called Mark to schedule for 3/25 between 9 and 11 am, he asked for 3/26 between 9 and 11 am. Customer confirmed.
📋
Outbound to +19138942323
Completed Mar 11, 2026
3/11 KKelch called Mark to reschedule for 3/18 between 12:30 and 2:30 pm. Left Vm.
📋
Inbound from +19138942323
Completed Feb 25, 2026
2/25 KKelch Mark called me back to schedule for 2/6 between 10 and 12 pm. Customer confirmed.
📋
Outbound to +19138942323
Completed Feb 25, 2026
2/25 KKelch called Mark to schedule for 2/27 between 9 and 11 am. Left VM.
📧
Email: Scheduling for WO-01352371
Completed Feb 24, 2026
To: manager@rrc.com
CC:
BCC: kaitlyn.kelch@emsar.com
Attachment: --none--
Subject: Scheduling for WO-01352371
Body:
Good morning Mark,
I am reaching out from EMSAR to schedule the maintenance needed for your M11 autoclave. Our technician, Thomas, can be there on 2/27 between 9 and 11 am. Please let me know if this date and time works for you.
Thank you,
Kaitlyn Kelch
Account Service Coordinator I-West District
(937) 741-4389
kaitlyn.kelch@emsar.com
www.emsar.com
Disclaimer: The information
📋
Outbound to +19138942323
Completed Feb 24, 2026
2/24 KKelch called Mark to schedule for 2/27 between 9 and 11 am. Left VM, sent email.
📋
Outbound to +19138942323
Completed Feb 23, 2026
2/23 KKelch called Mark to schedule for 2/24 between 10 and 12 pm. Left VM.
📋
Outbound to +19138942323
Completed Feb 17, 2026
02/17/2026 EMartin called Mark Sutton / (913) 894-2323 left VM advising WO-01352371 created A coordinator will be reaching out to get this scheduled
Work Order: WO-01352371
Account: MIDMARK
Customer Case Number: SR 1539136
Location: Reproductive Resource Center
Address: 6650 W 110th St Suite 320, Leawood, KS 66211
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2108677
Contact Name: Mark Sutton
Contact Phone: 19138942323
Contact Emai
PDF
00569129 SRA
Feb 17, 2026
JPG
leawood3
Mar 26, 2026
PDF
leawood 4
Mar 26, 2026
Timeline
📞
Case Linked Feb 17, 10:19 AM
Case Number:00569129
Subject:Maintenance
Status:Closed
📋
▶
2
Work Order Created Feb 17, 12:51 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From:Entered
To:Ready for Scheduling
Duration in Previous:4m
👷
▶
2
Technician Assigned Feb 17, 1:54 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:58m, 0m
📅
Status: Ready for Scheduling by Sherry ReichFeb 17, 4:53 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:2h 58m
👷
▶
2
Technician Assigned Feb 18, 8:49 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 56m
⚠️6.0 business days
📅
▶
2
Dispatch Scheduled Feb 25, 3:14 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From:Assigned
To:Scheduled
Duration in Previous:7d 6h
⚠️9.0 business days
🔄
Status: Reschedule by Craig DempseyMar 9, 4:30 PM
From:Scheduled
To:Reschedule
Duration in Previous:12d 0h
⏳2.9 business days
🗓️
▶
2
Status: Scheduled Mar 11, 12:19 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-03-26T14:00:00.000+0000
🚨12.0 business days
🔧
Status: Tech On Site by Thomas LangenbergMar 26, 10:16 AM
From:Scheduled
To:Tech On Site
Duration in Previous:14d 21h
⏱️
▶
3
5x Labor Added Mar 26, 1:16 PM
5x Labor Added → Labor Added → Status: Completed
⏱️
Labor Added
Type:Labor
Status:Open
Qty:0.16666666666667
✔️
Status: Completed by Thomas Langenberg
From:Tech On Site
To:Completed
Duration in Previous:3h 1m
🏁
Status: Closed by Thomas LangenbergMar 26, 1:25 PM
From:Completed
To:Closed
Duration in Previous:7m
⚠️5.0 business days
📄
Status: Ready to Bill by Nancy SuarezApr 1, 2:58 PM
From:Closed
To:Ready to Bill
Duration in Previous:6d 1h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Apr 2, 4:02 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:4m
🧾
Invoice Created
Invoice Number:SM-258205
Bottlenecks
Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Assigned
Duration: 6.0 business days (threshold: 4.0 business hours)
Exceeded by 5.5 business days
Scheduled
Duration: 8.5 business days (threshold: 2.0 business days)
Exceeded by 6.5 business days
Reschedule
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours
Scheduled
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)