2-19 Mburris called spoke with TIm and set 2-23 11am
🔧Work Performed
A black line appears on the 40 & 100 objective lenses. Only on these 2 lenses. I have cleaned all lenses and sprayed air to clear any dust or debris, changed locations of all the objectives, and even tried other 40 & 100 lenses. I believe that it is in the dial where the lenses attach but cannot clear the issue.
2-19 Mburris called spoke with TIm and set 2-23 11am
Feb 19, 2026 12:46pm
@Tim Holman 1201 Walla Walla Ave Wenatchee, WA , 98801
📅
WO-01352373 - Virtual Tech - Field Repair - East Wenatchee - Cascade Vet Clinic
Feb 23, 2026 2:00pm – 4:00pm
Work Order: WO-01352373
Account: Cascade Vet Clinics
Customer Case Number:
Location: Cascade Vet Clinic
Address: 101 4th St SE, East Wenatchee, WA 98802
Manufacturer:
Model #:
Serial #:
Contact Name: Tim Garcia
Contact Phone: 360-621-2428
Contact Email: tim.garcia@cascadevetclinics.com
Due Date:
Timeline
📞
Case Linked Feb 17, 12:50 PM
Case Number:00569243
Subject:New Voice Message from Virtual Tech HCP - SILVERDALE WA (360) 621-2428 on 02/17/2026 11:50 AM
Status:Closed
📋
▶
2
Work Order Created Feb 17, 1:16 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wendy Argueta
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Status: Assigned Feb 18, 11:56 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Michael Burris
Technician:Tim Holman
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 12:49 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For:2026-02-23T19:00:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Tim HolmanFeb 23, 1:20 PM
From:Scheduled
To:Tech On Site
Duration in Previous:4d 0h
⏱️
▶
2
5x Labor Added Feb 23, 10:12 PM
5x Labor Added → Status: Tech Off Site
🚗
Status: Tech Off Site by Tim Holman
From:Tech On Site
To:Tech Off Site
Duration in Previous:8h 54m
⏳3.2 business days
✔️
▶
2
Status: Completed Feb 26, 9:55 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tim Holman
From:Completed
To:Closed
Duration in Previous:1m
⏳2.3 business days
📄
Status: Ready to Bill by Diane PattonMar 2, 12:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 14h
⏳3.0 business days
📨
Status: Invoice Pending by Diane PattonMar 4, 1:46 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:2d 1h
💰
Status: Invoiced by Diane PattonMar 4, 1:52 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
🧾
Invoice Created Mar 4, 5:29 PM
Invoice Number:SM-255587
Bottlenecks
Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business hours
Assigned
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.2 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Tech Off Site
Duration: 3.4 business days (threshold: 2.0 business days)
Exceeded by 1.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)