Oak Street Health - 48 Hour - 144469: New Work Order Assigned
Closed
Work Order #144469
Work Order Description:
EKG is not reading properly. There is a lot of interference on the EKG and it is inaccurate. Please repair or send new one,
Work Order #144469
Work Order Description:
EKG is not reading properly. There is a lot of interference on the EKG and it is inaccurate. Please repair or send new one, https://www.ebiotrack.com/workorder.php?wo=71736
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Email: Update: Awaiting Parts for Your Work Order
Completed Feb 18, 2026
To: erica.supplee@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352374Location: Oak Street Health - West FayettevilleAddress: 906 Bingham Drive Fayetteville, NC 28304Device: Problem Description: Work Order #144469
Work Order Descriptio
Timeline
📞
Case Linked Feb 17, 1:01 PM
Case Number:00569252
Subject:Oak Street Health - 48 Hour - 144469: New Work Order Assigned
Status:Closed
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Work Order Created Feb 17, 1:19 PM
Work Order:WO-01352374
Type:Virtual Tech - Drop Shipment
Priority:PC
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2
Parts Requested Feb 17, 2:26 PM
Parts Requested → Status: Awaiting Parts
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Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1h 6m
⚠️6.0 business days
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▶
2
3x Parts Added Feb 24, 8:43 AM
3x Parts Added → Status: L2 Review
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Status: L2 Review by John Rolston
From:Awaiting Parts
To:L2 Review
Duration in Previous:6d 18h
⏳2.0 business days
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▶
2
Status: Assigned Feb 25, 3:32 PM
Status: Assigned → Technician Assigned
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Technician Assigned by Gavin Poole
Technician:Virtual Tech
⏳2.0 business days
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Status: Billing Review by Diane PattonFeb 26, 4:02 PM
From:Closed
To:Billing Review
Duration in Previous:1d 0h
⚠️7.0 business days
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Status: Ready to Bill by Scott BerryMar 6, 12:42 PM
From:Billing Review
To:Ready to Bill
Duration in Previous:7d 20h
🚨19.0 business days
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Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:26d 3h
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▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
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Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Awaiting Parts
Duration: 5.6 business days (threshold: 3.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours
Billing Review
Duration: 6.4 business days (threshold: 2.0 business days)
Exceeded by 4.4 business days
Ready to Bill
Duration: 18.8 business days (threshold: 1.0 business days)