Zone 1
PROBLEM SUMMARY
NWD low pressure Special billing
ADDITIONAL NOTES
Have tech call Midmark tech service before they leave and if possible make sure tech talks to Brendon LeBlanc before leaving
as well. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
3/2 MOwens Brendon asked for a morning time. Replied back to confirm the return visit for 3/6 between 8-9am.
3/2 MOwens Brendon replied that he received the additional parts this morning. I replied back asking if we can schedule the return visit for 3/3 after 3pm or for another day this week.
2/26/26 lcoonrod
Waybill 1ZE444250372700893
Currently, we are not able to provide the tracking details
Order No: 757819
Customer PO No: SR1539822
Customer: Thrive Pet Healthcare
Service Request NO: 1539822
Ship To Name: Gentle Care Animal Hospital
Ship To Address: 100 Kumar Ct
Ship To City/State: RALEIGH, NC 27606-4248
Waybill (Tracking #): 1ZE444250372700893
Carrier: UPS-Parcel-Ground
The following items have shipped from Midmark Corporation on: 26-FEB-2026
LINE NO: 1.1 QTY: 1 ITEM: 002-1499-00 SERIAL #: DESCRIPTION: KIT, LED SCALER TUBING REPLACEMENT
2/18 MOwens Brendon replied back that he needs a morning appt time. I offered the first available on Wed. 2/25. He replied back that will work with the arrival time around 8am.
2/18 MOwens Sent email to Brendon about scheduling the repair visit.
2/17 MOwens Called to speak to Brendon LeBlanc Left a vm for him to call back to schedule the repair visit.
02/17/2026 EMartin called Brendon LeBlanc / (919) 622-0465 advising WO-01352375 created A coordinator will be reaching out to get this scheduled
🔧Work Performed
2-25-26 CTM - Performed repair on VetPro 1000 . Spoke with Dana from Midmark new scaler tubing is needed . Midmark will ship part 002-1499-00 . Notified POC Brendon LeBlanc of findings and completion .
3-6-26 CTM - Performed repair on VetPro 1000 by replacing scaler tubing. TESTED PASS. Notified POC Brendon LeBlanc of findings and completion .
🔍Technician Findings
2-25-26 CTM - Perform repair on VetPro 1000 . Notify POC Brendon LeBlanc of findings and completion .
3-6-26 CTM - Perform repair on VetPro 1000 by replacing scaler tubing. Notify POC Brendon LeBlanc of findings and completion .
⚠️Problem Description
Zone 1
PROBLEM SUMMARY
NWD low pressure Special billing
ADDITIONAL NOTES
Have tech call Midmark tech service before they leave and if possible make sure tech talks to Brendon LeBlanc before leaving
as well. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC
for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s
decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or
parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark VetPro 1000 (Series) Mobile Delivery System (8000-001, 8000-002, 8000-003, 8000-004, 8000-005, 8000-006,8000-006S, 8000-007, 8000-007S, 8000-008, 8000-008S)
📧
Email:Re: GENTLE CARE ANIMAL HOSPITAL Raleigh NC VetPro Scaler Repair
Completed Mar 2, 2026
From: mowens@emsar.com
To: brendon.leblanc@thrivepet.com
The first morning available this week is Fri. 3/6 with arrival between 8-9am.
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Brendon Leblanc <brendon.leblanc@thrivepet.com>Sent: Monday, March 2, 2026 3:55 PMTo: Melissa Owens <mowens@emsar.com>Subject: Re: GENTLE CARE A
📧
Email:Re: GENTLE CARE ANIMAL HOSPITAL Raleigh NC VetPro Scaler Repair
Completed Mar 2, 2026
From: mowens@emsar.com
To: brendon.leblanc@thrivepet.com
When can we schedule the return visit? Chris is working in Durham tomorrow from 1-2pm would it work for you for him to come after 3pm to complete the repair or do we need to look at another day this week?
Melissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
From: Brendon Leblanc
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 25, 2026
To: brendon.leblanc@pathwayvets.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01352375Location: GENTLE CARE ANIMAL HOSPITALAddress: 100 Kumar Ct Raleigh, NC 27606Device: VetPro 1000 (Series) V2600064Problem Description: Zone 1
PROBLEM SUMMARY
NWD low pre
📧
Email:Re: GENTLE CARE ANIMAL HOSPITAL Raleigh NC VetPro Scaler Repair
Completed Feb 18, 2026
From: brendon.leblanc@thrivepet.com
To: mowens@emsar.com
Yes, that works. Thank you!Thank you. Brendon LeBlanc Clinic Facilities Manager 919-622-0465 Gentle Care Animal Hospital at Tryon Kildaire Animal Medical Center Gentle Care Animal Hospital at TenTen Preston Animal Hospital Trinity Animal Hospital From: Melissa Owens <mowens@emsar.com>Sent: Wednesday, February 18, 2026 10:49:12 AMTo: Brendon Leblanc <brendon.leblanc@thrivepet.com>Subject: Re: GENTLE CARE ANIMAL HOSPITAL Raleigh NC Ve
📋
Outbound to +19196220465
Completed Feb 17, 2026
Called to speak to Brendon LeBlanc Left a vm for him to call back to schedule the repair visit.
📋
Outbound to +19196220465
Completed Feb 17, 2026
02/17/2026 EMartin called Brendon LeBlanc / (919) 622-0465 advising WO-01352375 created A coordinator will be reaching out to get this scheduled