Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352381 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Forever Young — 1485 Pine Ridge Rd, Unit 1, Naples FL, 34109-2114

Feb 17, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 23, 2026
✓ SLA Met
Active: 4 biz days
Budget: 4 biz days
🕐 Clock stopped: Invoiced (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
4d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 4 of 4 biz days used
Created: Feb 17, 2026 Invoiced: Feb 23, 2026
Business Days Used 4 / 4
0 4d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 4
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 4
Feb 17 → Feb 23 Scheduled ▶ Running 4 4 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 4 / 4
Dispatch 0.0d
Coordinators 4.7d
Field Work 0.2d
Billing 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.7 days
Over SLA
Field Work
0.2 days
Billing
1.2 days
Over SLA
Created: Feb 17, 2026 Due: Mar 2, 2026 Completed: Feb 23, 2026 (7 days early)
📅
4.7 days Total Age
⏱️
4.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569180
Repair
Closed
Zone 2 NWD Not turning on ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Danielle Cullen
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352381 (current) Invoiced
Repair • Joseph Anderson
Created: Feb 17, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 4.6 days stuck in "Scheduled"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
4.6d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/23/2026 SRobinson- Order No: 757298


Customer PO No: SR1539330


Customer: Forever Young


Service Request NO: 1539330


Ship To Name: Forever Young


Ship To Address: 1485 Pine Ridge Rd Unit 1   


Ship To City/State: Naples, FL 34109-2114


Waybill (Tracking #): 1ZE444250370859422


Carrier: UPS-Parcel-Ground


The following items have shipped from Midmark Corporation on: 23-FEB-2026


LINE NO: 1.1 QTY: 1 ITEM: 002-10958-00 SERIAL #: DESCRIPTION: KIT, BULB SOCKET AND HEAT SINK


 2/17/26 AJinerson - Called and confirmed w/ Danielle to schedule for Monday, 2/23 with eta between 9am-11am. 

POC onsite: Danielle 


2/17/26 SReich - Spoke to Danielle, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
Took switch cover and switch off to test voltage, tested voltage on wires going to switch, reading came back 27 voltage AC. Also took bulb socket off to test voltage where bulb connects, reading also came back 27 voltage AC. Tried a different bulb, bulb flicker but didn’t come on. Contacted Midmark and spoke with Dale of my findings, determined issue is with bulb socket and will need to be replaced. Cost for replacement bulb socket kit is $106, received approval from Iva to order replacement. Midmark is going to ship replacement directly to customer.
🔍 Technician Findings
Tried turning light on from switch on light and wouldn’t turn on, noticed one side of switch cover cracked. Light only controlled by switch on light.
⚠️ Problem Description
Zone 2 NWD Not turning on ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 300 (Series) Lights (354, 355, Mobile, Wall, and Ceiling versions)

Timeline

📞
Case Linked Feb 17, 11:10 AM
Case Number: 00569180
Subject: Repair
Status: Closed
📋
▶
2 Work Order Created Feb 17, 1:38 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
3 Technician Assigned Feb 17, 1:55 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-02-23T14:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13m
⚠️ 5.0 business days
🔧
Status: Tech On Site by Joseph Anderson Feb 23, 10:34 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 20h
🔩
Parts Added Feb 23, 11:23 AM
Type: Parts
Status: Open
Qty: 1
⏱️
Labor Added Feb 23, 11:42 AM
Type: Labor
Status: Open
Qty: 1.4666666666667
⏱️
▶
2 2x Labor Added Feb 23, 11:50 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Joseph Anderson
From: Tech On Site, Completed, Incomplete
To: Completed, Incomplete, Closed
Duration in Previous: 1h 18m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 24, 5:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 5h
📨
▶
2 Status: Invoice Pending Feb 25, 1:22 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 27, 10:01 PM
Invoice Number: SM-254905

Bottlenecks

Scheduled
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.1 business hours
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours

🔗 Related Artifacts

📞
Case 00569180
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Joseph Anderson
Scheduled
Feb 23, 9:00 AM
Created
Feb 17, 1:38 PM
Invoice #
SM-254905

Work Details (4)

Name Type Status Qty Amount Date
WL-03116070 Parts Open 1 $0.00 Feb 23, 11:23 AM
WL-03116076 Labor Open 1.4666666666667 $0.00 Feb 23, 11:42 AM
WL-03116089 Labor Open 2.7666666666667 $330.00 Feb 23, 11:50 AM
WL-03116090 Travel Open 45 $110.00 Feb 23, 11:50 AM

Details