Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352383 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 STATE OF NEW JERSEY — 380 Scotch Rd, Ewing NJ, 08628

Feb 17, 2026 → Feb 20, 2026

✅ Completed
PC Per client agreement
Target: Feb 28, 2026
🕐 Clock stopped: Completed (Feb 20)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 3.6d
Field Work 0.1d
Billing 1.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Field Work
0.1 days
Billing
1.4 days
Over SLA
Created: Feb 17, 2026 Due: Feb 28, 2026 Completed: Feb 20, 2026 (8 days early)
📅
3.6 days Total Age
⏱️
3.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
4.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569279
URGENT Philips WO Request
Closed
Annual PM - CON1166451
Priority
High
Origin
Email
Reason
New Case
Contact
Shawn Higgs
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352383 (current) Invoiced
Preventive Maintenance • Jason Yenser
Created: Feb 17, 2026 • Closed: Feb 20, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.6 days stuck in "Scheduled"
⏱️
Total Delay 4.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
3.6d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
3.1d / 1.0d SLA
07e-Partial Project
2.0d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/17/2026 RFosbury dispatch to Jason Y

🔧 Work Performed
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
🔍 Technician Findings
Performed Annual PM as per Service Manual Instructions. All required PA results pass.
⚠️ Problem Description
Annual PM - CON1166451
📄 Description
V60 Ventilator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📞
Case Linked Feb 17, 1:34 PM
Case Number: 00569279
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 17, 1:52 PM
Work Order: WO-01352383
Type: Preventive Maintenance
Priority: PC
📅
▶
3 Dispatch Scheduled Feb 17, 2:09 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 16m
👷
Technician Assigned by Rich Fosbury
Technician: Jason Yenser
⏱️
3x Labor Added Feb 17, 5:03 PM
Type: Labor, Travel
Status: Open
Qty: 2, 2.25, 57
⏳ 3.9 business days
✔️
Status: Completed by Jason Yenser Feb 20, 5:38 PM
From: Scheduled
To: Completed
Duration in Previous: 3d 3h
🏁
Status: Closed by Jason Yenser Feb 20, 6:03 PM
From: Completed
To: Closed
Duration in Previous: 24m
⏳ 3.7 business days
⏱️
▶
2 Labor Added Feb 25, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 16h
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Feb 26, 3:24 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 1d 4h
💰
Status: Invoiced by Josh Longway Feb 27, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 36m

Bottlenecks

Scheduled
Duration: 3.6 business days (threshold: 2.0 business days)
Exceeded by 1.6 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📞
Case 00569279
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Jason Yenser
Scheduled
Feb 16, 7:00 PM
Created
Feb 17, 1:52 PM
Invoice #
N/A

Work Details (4)

Name Type Status Qty Amount Date
WL-03109074 Labor Open 2 $150.00 Feb 17, 5:03 PM
WL-03109075 Labor Open 2.25 $155.00 Feb 17, 5:03 PM
WL-03109076 Travel Open 57 $0.00 Feb 17, 5:03 PM
WL-03119198 Labor Open 0.016666666666667 $38.00 Feb 25, 10:23 AM

Details