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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352390 ↗ ServiceMax

Atrius Health • Misc. Inspection • P5

📍 Atrius Health - Plymouth — 36 Shops at 5 Way, Plymouth MA, 02360

Feb 17, 2026 → Feb 19, 2026

✅ Completed
P5 5 business days from creation
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 3.6d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.6 days
Over SLA
Created: Feb 17, 2026 Due: Feb 24, 2026 Completed: Feb 19, 2026 (5 days early)
📅
2.6 days Total Age
⏱️
3.3d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569189
New autoclave certification
Closed
New Miscellaneous Equipment Inspection We just received a new Midmark M11 autoclave at Atrius Plymouth https://www.ebiotrack.com/inspection.php?iid=33115
Priority
Standard
Origin
Email
Reason
New Case
Contact
Andrew Coleman
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352390 (current) Invoiced
Misc. Inspection • Nick O'Neill
Created: Feb 17, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 3.3 days stuck in "Closed"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.3d / 1.0d SLA
Assigned
1.4d / 0.5d SLA
Scheduled
2.0d / 2.0d SLA
Closed
3.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/18 KSmith -- Scheduled for tomorrow with Chris. 9-11am

2/17 KSmith -- Responded to Chris' email, providing Thursday as a scheduled date

🔧 Work Performed
New Miscellaneous Equipment Inspection
🔍 Technician Findings
New Miscellaneous Equipment Inspection
⚠️ Problem Description
New Miscellaneous Equipment Inspection We just received a new Midmark M11 autoclave at Atrius Plymouth https://www.ebiotrack.com/inspection.php?iid=33115

Timeline

📞
Case Linked Feb 17, 11:26 AM
Case Number: 00569189
Subject: New autoclave certification
Status: Closed
📋
2 Work Order Created Feb 17, 2:01 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
2 Technician Assigned Feb 17, 4:05 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2h 2m
🗓️
2 Status: Scheduled Feb 18, 7:55 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-19T14:00:00.000+0000
2.0 business days
⏱️
2 3x Labor Added Feb 19, 4:11 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Nick O'Neill
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 8h, 0m
4.0 business days
📄
2 Status: Ready to Bill Feb 24, 12:33 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254762

Bottlenecks

Assigned
Duration: 1.4 business days (threshold: 4.0 business hours)
Exceeded by 6.9 business hours
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00569189
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Misc. Inspection
Branch
Edge
Technician
Nick O'Neill
Scheduled
Feb 19, 9:00 AM
Created
Feb 17, 2:01 PM
Invoice #
SM-254762

Work Details (3)

Name Type Status Qty Amount Date
WL-03112423 Labor Open 1.5 $75.00 Feb 19, 4:11 PM
WL-03112424 Labor Open 1 $5.00 Feb 19, 4:11 PM
WL-03112425 Labor Open 1.5 $0.00 Feb 19, 4:11 PM

Details