Use this password to access the kiosk: H*E93ZJR
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/27/26 SReich - Per N Floyd: I've informed Higi of the renovation work at Cheo's Deli (WO-01352392) A follow up WO is not needed at this time since renovations are ongoing. Higi will confirm when the renovations will be complete and will submit a new CF .
2/27/26 SReich - Sent a teams msg to N Floyd asking if follow up WO is needed.
2.27 M. Bateman WO moved to reschedule per the techs notes stating the unit was moved due to renovations and was asked to return when renovations are complete.
2/23 MOwens FSE was not able to complete this on 2/23 because of snow storm.
🔧Work Performed
I spoke with Yoni the owner of the store and was told that the higi was unplugged and moved due to renovations and to come back once renovations were done to fix the higi. I contacted higi support and spoke with Russel to document my findings.
🔍Technician Findings
Higi was unplugged and moved from location due to renovations.
⚠️Problem Description
Special Instructions: Cellular modem was installed upside down during previous onsite visit with the antennas pointing dons inside the tower. The station is constantly going online-offline. Onsite revisit is required for correction.
Use this password to access the kiosk: H*E93ZJR
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with a Wifi Installed and Storm Key pad
📞
Call
Completed Feb 26, 2026
Tech reported that store owner Johnny asked him to return in two weeks for the job visit because the location is currently undergoing renovations. I instructed the tech to document the interaction and follow up with Higi.
Feb 17, 2026 2:10pm
@Nicole Floyd @Phillip Castillo @Emmanuel Morales Just a heads up on this one. Sending on to L2, but not sure if it will need a part added or not. Per the CF "Cellular modem was installed upside down during previous onsite visit with the antennas pointing down inside the tower. The station is constantly going online-offline." Nicole, would this be billable to Higi?