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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352400 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 OCHSNER LSU ST MARY MEDICAL CENTER — 1 SAINT MARY PL, SHREVEPORT LA, 71101

Feb 17, 2026 → Apr 25, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 25)
⏸ 7d excluded (parts wait + holding)
✓ SLA Met (2d early)
Dispatch 23.6d
Holding 6.0d (excluded)
Coordinators 21.6d
Billing 2.9d
✓ SLA Met
Dispatch
23.6 days
Over SLA
Holding (excluded from total)
6.0 days
Coordinators
21.6 days
Over SLA
Billing
2.9 days
Over SLA
Created: Feb 17, 2026 Due: Apr 27, 2026 Completed: Apr 25, 2026 (2 days early)
📅
48.6 days Total Age
⏱️
23.6d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
46.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569281
URGENT GE WO Request
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
High
Origin
Email
Reason
New Case
Contact
James Counts
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352400 (current) Invoiced
FCO • Jordan Jones
Created: Feb 17, 2026 • Closed: Apr 25, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 23.6 days stuck in "Entered"
⏱️
Total Delay 46.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
23.6d / 0.5d SLA
Ready for Release
6.0d
Scheduled
21.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
2.8d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/27/2025 Brod - rick called back and confirmed fse onsite for 04/01. 

03/27/2026 Brod - called 3187168415 to speak to Rick , went to vm left message . sending follow up emai to richard.lattier@gehealthcare.com

03/20/2026: ARoosa - Called 318-626-4300, Asked to xfer to biomed ended up at a recording stating thanks for calling GE health services and got caught in a loop with no good option to press... 02/16/2026 MHamersley - called 318-626-4300, operator said need to call: St Mary's @ 318-626-2800, this is OB/GYN clinic, they don't have any Giraffe OmniBed & Giraffe OmniBed Carestations; called 318-626-4300, phone rings then just disconnected, will try back another day

🔧 Work Performed
Customer signed postponement form- attached
🔍 Technician Findings
Customer signed postponement form- attached
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Feb 17, 1:43 PM
Case Number: 00569281
Subject: URGENT GE WO Request
Status: Closed
📋
Work Order Created Feb 17, 2:22 PM
Work Order: WO-01352400
Type: FCO
Priority: PC
🚨 24.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:19 AM
From: Entered
To: Ready for Release
Duration in Previous: 30d 17h
⚠️ 6.0 business days
👷
▶
3 Technician Assigned Mar 27, 1:58 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-01T05:00:00.000+0000, 2026-04-01T00:00:00.000+0000, 2026-04-01T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 7d 4h
🚨 12.0 business days
🆕
▶
3 Status: Entered Apr 13, 1:07 PM
Status: Entered → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Jordan Jones
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-22T12:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rhonda Harris Apr 16, 2:01 PM
Scheduled For: 2026-04-21T12:00:00.000+0000
⚠️ 7.0 business days
⏱️
▶
3 Labor Added Apr 25, 10:35 AM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jordan Jones
From: Scheduled
To: Completed
Duration in Previous: 11d 21h
🏁
Status: Closed by Jordan Jones
From: Completed
To: Closed
Duration in Previous: 1m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added May 1, 1:17 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3d 21h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 12:50 PM
Invoice Number: SM-260982

Bottlenecks

Entered
Duration: 23.6 business days (threshold: 4.0 business hours)
Exceeded by 23.1 business days
Scheduled
Duration: 11.8 business days (threshold: 2.0 business days)
Exceeded by 9.8 business days
Scheduled
Duration: 9.9 business days (threshold: 2.0 business days)
Exceeded by 7.9 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📞
Case 00569281
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Jordan Jones
Scheduled
Apr 21, 8:00 AM
Created
Feb 17, 2:22 PM
Invoice #
SM-260982

Work Details (2)

Name Type Status Qty Amount Date
WL-03200932 Labor Open 1 $100.00 Apr 25, 10:35 AM
WL-03210994 Labor Open 0.016666666666667 $38.00 May 1, 1:17 PM

Details