Follow-up to WO-01350929
Tech David Trost
CSA-2014124402
Tech notes- unit still needs PC.
unit also needs top display
L2 notes - none
Use this password to access the kiosk: MGK37677
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/23 KSmith -- Rescheduled due to the blizzard that hit the area yesterday
🔧Work Performed
Lightly dusted inside and outside, wipe down unit with disinfectant cleaner.
Removed and replaced PC and touch screen monitor
The Kiosk boot up and was online, pass monitor calibration and weight test, but fails BP test. BP pump not pushing any air and the cuff not inflating. Troubleshooting was performed with L2, trying to resolve the problem. The unit was restarted, booted up and an error message appears on the touch screen says "this station is currently unavailable and under repair, will be back online shortly".
My determination is that the BP pump needs replacement.
🔍Technician Findings
Blue screen on touch screen monitor and black screen on top monitor
⚠️Problem Description
Reported issue the kiosk is not booting up.
Parts being sent: Tech will be shipped a new PC and touch screen for replacement.
Directions:
"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discreation of L2.
If unable to resolve with original parts installed please follow below steps.
Part will be shipped next day air to tech's home address.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts."
Use this password to access the kiosk: MGK37677
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Station WI-FI
📞
Call
Completed Feb 24, 2026
Tech replaced PC and touchscreen. BP cuff does not inflate. When doing BP testing it fails. Tech advised pump might be the problem. Will need a follow up for a new BP kit.