Use this password to access the kiosk: LK@Q!J!@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
2/23/26 RS per note from Phillip Castillo, additional parts were placed on this WO. Waiting for new parts before I go back to site. Also, the power issue was resolved during the PM WO. Tech will be out of the area until Friday.
🔧Work Performed
2/27/26
Traveled to site
Found unit online in use
Called L2 to confirm that PC and power issues were resolved on my last visit to site for PM.
L2 confirmed that unit was online and all components were functioning properly.
I will remove PC and GFCI from parts;
Completed the replacement of the BP components.
Completed 2026 PM
Unit had to be manually calibrated for BP; used combined calibration tool for BMI calibration.
Calibrated scale.
Cleaned unit.
Tested unit
Completed paperwork
Traveled from site
Closed WO
Replace BP components
🔍Technician Findings
Unit needed BP cuff assembly replaced
Unit needed 2026 PM completed
Unit did not need PC replacement
Unit did not need GFCI replacement
⚠️Problem Description
Reported issue: Kiosk is not powering on. Outlet has been tested to be working as expected.
Parts being shipped: GFI and PC
Directions:
"Tech must investigate issue before replacing Parts. If unable to resolve with original parts installed please follow below steps.
Part will be shipped next day air.
Tech will be sent a PC for replacement.
Tech must replace all parts of the PC kit.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts
Current PC is not powering on.
"
Use this password to access the kiosk: LK@Q!J!@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Reported Issue: BP failed pm check.
"Please have WO Number ready when checking in.
Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technicians are to check if parts are shipped, correct parts received, no damage.)
Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace all parts and restore functionality.
Reboot PC after replacement.
BP system not detected by PC."
Use this password to access the kiosk: LK@Q!J!@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Kiosk
📞
Call
Completed Feb 27, 2026
Tech advised PC and GFCI not replaced. PC and power issues were resolved during a PM on his last visit to site. Successfully replace BP Kit, calibrated scale. Tested unit to full functionality. Kiosk is online and working as expected.
MergeId Last Contacted Status
24030 02/27/2026 4:39:26 pm -08:00 Deployed
107986 02/18/2026 9:21:09 am -08:00 Installed
📋
Inbound from +19528884315
Completed Feb 17, 2026
Mathew advised that the higi is dark, no lights. They tested the outlet, it is good.
Feb 22, 2026 11:56pm
@Ronnie Salone please wait a bp kit will need to be ordered for this. @Brendan Chaney @Robert Cox adding a bp kit to this wo ….@Emmanuel Morales please order bp kit