Follow-up to WO-01350617
Tech Dustin Antolin
Q9061-25010019
Tech notes - Top monitor black. PC intermittently loses detection of top monitor. Sound queue of HDMI plugging in and out plays randomly as if it does not have a proper connection.
New monitor is installed. Old monitor was sent back. Same issue with new monitor.
L2 - notes - none
Use this password to access the kiosk: QXR#XMAN
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
02/24/26 LY - tech did not have enough time to complete this work order. will need to be rescheduled
🔧Work Performed
PC replaced. Powered on PC and reconnected to wifi. Monitor still black and audio cue intermittently playing. Display settings show monitor 2 reconnecting and disconnecting intermittently.
Contacted level 2 support to troubleshoot further.
Completed functionality test.
🔍Technician Findings
Top monitor black. Disconnect and reconnect audio cue keeps playing intermittently.
⚠️Problem Description
Reported issue: Upper ad monitor not displaying.
Parts being sent: PC and upper ad monitor to techs home address.
Directions: Tech must restore full functionality and contact L2 while onsite once functionality has ben confirmed to check out.
Use this password to access the kiosk: QXR#XMAN
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Alternate Configuration Station WiFi
📞
Call
Completed Feb 25, 2026
Tech advised no ad monitor was sent for repair. Per notes in chatter no new ad monitor was going to be sent, due to problem being in HZ settings of the monitor. Tech support manager Phillip jumped in the call and took over regarding the issue.
📞
Call
Completed Feb 25, 2026
Additional information will be attached in email. Tech abandoned job when asked to contact higi. Tech advised a new tech can do this job. PC is installed but setup is not complete.
Feb 17, 2026 10:41pm
@Brendan Chaney @Jacob Jones please help me on this one. I am sending a PC and upper ad monitor. I am not sure the previous work order was done correctly but sending these parts incase. If you feel any parts should be removed or added please do so. thank you
Mar 3, 2026 12:17pm
The screens are flipped, that usually happens on the test bench but I can not duplicate the issue the tech stated. "Monitor still black and audio cue intermittently playing. Display settings show monitor 2 reconnecting and disconnecting intermittently." Both monitors are on and displaying as normal.