Q-00032595
6390 Power-LOAD 1902003400038
Won't roll freely on tracks
The technician will need to evaluate the unit and determine if parts are needed for repairs.
3/11 KWeiss, Dispatch created w/o 1355821 for follow up and parts have been ordered. Closing w/o for billing review.
2/27 KWeiss, Created case and sent to sales for quoting.
2/18 MOwens Called and spoke to Chris Andrews scheduled the visit for first available on 2/26. He said that day will work for him.
🔧Work Performed
Removed trolley
Removed tracked
Found metal shavings/debris
Found roller bearings loose
Tightened bearings
Cleaned up bearings
Rollers now operate but abnormally stiff
Unit operational but rollers are worn and requires replacement
Unit cycle tested
🔍Technician Findings
Unit located
Track is incredibly stiff
⚠️Problem Description
Q-00032595
6390 Power-LOAD 1902003400038
Won't roll freely on tracks
The technician will need to evaluate the unit and determine if parts are needed for repairs. https://www.ebiotrack.com/workorder.php?wo=
📄Description
Stryker 6390 Power-LOAD Fastener System
📋
Outbound to +14348082860
Completed Feb 18, 2026
Called and spoke to Chris Andrews scheduled the visit for first available on 2/26. He said that day will work for him.
📅
WO-01352409 - Repair - 6390 Power-LOAD - Farmville - Prince Edward Volunteer Rescue Squad, Inc.
Feb 26, 2026 11:00am – 12:30pm
Work Order: WO-01352409
Account: PRINCE EDWARD VOLUNTEER RESCUE SQUAD, INC.
Customer Case Number:
Location: Prince Edward Volunteer Rescue Squad, Inc.
Address: 500 Doswell Street, Farmville, VA 23901
Manufacturer: Stryker Medical EMS
Model #: 6390 Power-LOAD
Serial #: 1902003400038
Contact Name: Ch
Timeline
📞
Case Linked Feb 17, 8:41 AM
Case Number:00569053
Subject:Needs quote
Status:Closed
📋
▶
2
Work Order Created Feb 17, 2:47 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:2m
👷
▶
2
Technician Assigned Feb 17, 3:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:19m
🗓️
▶
2
Status: Scheduled Feb 18, 12:31 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-26T16:00:00.000+0000
⚠️7.0 business days
✔️
▶
2
Status: Completed Feb 26, 8:14 PM
Status: Completed → 3x Labor Added
⏱️
3x Labor Added
Type:Labor, Travel
Status:Open
Qty:1, 3.5, 164
🏁
Status: Closed by Todd FogielFeb 26, 8:22 PM
From:Completed, Closed
To:Closed, Incomplete
Duration in Previous:7m, 0m
⚠️9.5 business days
🏁
Status: Closed by Keith WeissMar 11, 3:12 PM
From:Incomplete
To:Closed
Duration in Previous:12d 17h
⏳4.0 business days
📄
▶
2
Status: Ready to Bill Mar 16, 3:05 PM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number:SM-256646
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.9 business hours
Scheduled
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)