Follow-up to WO-01351057
Tech Work Market
KMY-120630950-748
Tech notes- Needs a follow up for a new PC
L2 notes- Needs a follow up for a new PC
Use this password to access the kiosk: 7777QTTY
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
02/25/2026 JFoley - wm tech advised completing today when main pharmacist on site with key, no key in box
2/18/26 AJinerson - Per tech sup send to WM. No available Kiosk tech by SLA.
🔧Work Performed
replaced pc and touch screen
🔍Technician Findings
machine was down
⚠️Problem Description
Reported issue: PC is not booting up as expected. Kiosk has power but will not boot up.
"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discreation of L2.
If unable to resolve with original parts installed please follow below steps.
Part will be shipped next day air to tech's home address.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts."
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement Touchscreen nose assembly.
Tech will replace all parts shipped, adjust resolution in resolution settings, calibrate, and restore functionality.
Touchscreen should be set as main display.
Touchscreen unresponsive
Resolution settings
1440×900/60HZ top
800×600/60HZ bottom
"
Use this password to access the kiosk: 7777QTTY
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
Feb 18, 2026 4:53pm
@Jessica Foley Hey Jessica - this WO was sent to WM. Thanks!