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WO-01352412 ↗ ServiceMax

OhioHealth Emergency Medical Services • Repair • P7

📍 OhioHealth EMS - Brodbelt Ln. — 200 W Nationwide Blvd, Columbus OH, 43215

Feb 17, 2026 → Feb 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 26, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 7
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 7
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 7
Feb 17 → Feb 18 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.8d
Field Work 0.0d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Field Work
0.0 days
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Feb 18, 2026 (8 days early)
📅
0.8 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569273
Tech on site with parts
Closed
Q-00032607 Tech on site Ferno Chair SN 14N-310354 needs the spring replaced 2310139
Priority
High
Origin
Phone
Reason
New Case
Contact
Mark Huckaby
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352412 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 17, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gas spring. repairs complete; unit returned to service
🔍 Technician Findings
gas spring worn out
⚠️ Problem Description
Q-00032607 Tech on site Ferno Chair SN 14N-310354 needs the spring replaced 2310139 Work Order Type: Repair https://www.ebiotrack.com/workorder.php?wo=71743
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Feb 17, 1:22 PM
Case Number: 00569273
Subject: Tech on site with parts
Status: Closed
📋
▶
2 Work Order Created Feb 17, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered
To: Ready for Scheduling
Duration in Previous: 4m
👷
▶
3 Technician Assigned Feb 17, 3:03 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 7m, 0m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-17T17:00:00.000+0000
🔩
▶
3 3x Parts Added Feb 17, 8:58 PM
3x Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Scott Roberts
From: Scheduled
To: Completed
Duration in Previous: 5h 55m
🏁
Status: Closed by Scott Roberts
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.4 business days
📄
▶
2 Status: Ready to Bill Feb 19, 5:59 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🧾
Invoice Created Feb 20, 5:47 PM
Invoice Number: SM-254405

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569273
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 17, 12:00 PM
Created
Feb 17, 2:52 PM
Invoice #
SM-254405

Work Details (3)

Name Type Status Qty Amount Date
WL-03109580 Parts Open 1 $59.00 Feb 17, 8:58 PM
WL-03109581 Labor Open 0.083333333333333 $0.00 Feb 17, 8:58 PM
WL-03109582 Labor Open 0.25 $0.00 Feb 17, 8:58 PM

Details