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WO-01352413 ↗ ServiceMax

OhioHealth Emergency Medical Services • Repair • P7

📍 OhioHealth EMS - E. Town St. — 393 E Town St., Suite 214, Columbus OH, 43215

Feb 17, 2026 → Feb 17, 2026

✅ Completed
P7
SLA Clock
7 business days from creation · Target: Feb 26, 2026
✓ SLA Met (6 biz days early)
Active: 1 biz days
Budget: 7 biz days
🕐 Clock stopped: Completed (Feb 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 7 biz days used
1d
▶ Clock Running
Status: Scheduled
Feb 17 → Feb 18, 2026
1 business day (counted)
Running total: 1 of 7 biz days used
Created: Feb 17, 2026 Completed: Feb 18, 2026
Business Days Used 1 / 7
0 7d budget
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 7
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 7
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 7
Feb 17 → Feb 18 Scheduled ▶ Running 1 1 / 7
Dispatch 0.0d
Coordinators 0.7d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Billing
0.0 days
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Feb 18, 2026 (8 days early)
📅
0.7 days Total Age
⏱️
2.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569236
Tech On Site with parts
Closed
Q-00032603 Tech on Site with part 59T Ferno Chair 16N-352718 1 x 2310139
Priority
High
Origin
Phone
Reason
New Case
Contact
Mark Huckaby
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352413 (current) Invoiced
Repair • Scott R Roberts
Created: Feb 17, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 2.0 days stuck in "Closed"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
0.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced gas spring. repairs complete; unit returned to servic
🔍 Technician Findings
gas spring worn out
⚠️ Problem Description
Q-00032603 Tech on Site with part 59T Ferno Chair 16N-352718 1 x 2310139 https://www.ebiotrack.com/workorder.php?wo=71744
📄 Description
Ferno Model 59-T EZ-Glide Stair Chair

Timeline

📞
Case Linked Feb 17, 12:38 PM
Case Number: 00569236
Subject: Tech On Site with parts
Status: Closed
📋
▶
2 Work Order Created Feb 17, 2:52 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
▶
3 Technician Assigned Feb 17, 3:04 PM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 10m
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2026-02-17T17:00:00.000+0000
🔩
▶
2 3x Parts Added Feb 17, 8:11 PM
3x Parts Added → Status: Completed
✔️
Status: Completed by Scott Roberts
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5h 6m, 0m
⏳ 2.5 business days
📄
▶
2 Status: Ready to Bill Feb 19, 6:01 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 20, 5:47 PM
Invoice Number: SM-254406

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569236
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
ERLA - PROD
Technician
Scott R Roberts
Scheduled
Feb 17, 12:00 PM
Created
Feb 17, 2:52 PM
Invoice #
SM-254406

Work Details (3)

Name Type Status Qty Amount Date
WL-03109471 Parts Open 1 $59.00 Feb 17, 8:11 PM
WL-03109472 Labor Open 0.083333333333333 $0.00 Feb 17, 8:11 PM
WL-03109473 Labor Open 0.16666666666667 $0.00 Feb 17, 8:11 PM

Details