Follow-up to WO-01350961
Tech Work Market
CSA-2016105775
Tech notes -Needs a return trip, load cell scale box and PC. Please use a different tech. new tech will need to document Kiosk before starting work.
L2 notes -Needs a return trip, load cell scale box and PC. Please use a different tech. new tech will need to document Kiosk before starting work.
Use this password to access the kiosk: !GZPJA2E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
02/23/2026 JFoley - key not shipped, shipping key to WM tech.
2/18 MOwens Per Matt sending to WM as the local tech is not available.
🔧Work Performed
Replaced pc and scale box
🔍Technician Findings
Kiosk unplugged
⚠️Problem Description
Reported issue: Scale will not calibrate weight or hold calibration.
Parts:
"Please have WO Number ready when checking in. Higi is a Blood Pressure Kiosk located in Pharmacy. Do not start work on kiosk until you have parts in your possession. (Technician’s responsibility to check if parts are shipped, correct parts received, no damage.)
Tech must investigate issue before replacing Parts. Parts will be replaced at the discreation of L2.
If unable to resolve with original parts installed please follow below steps.
Part will be shipped next day air to tech's home address.
Tech will be sent a PC for replacement.
Tech must replace PC kit but do not transfer graphics card from old to new PC.
Regardless if PC is installed or not you must contact Level 2 support while onsite to verify errors as well as update portal and ServiceMax for used or unused PC parts."
"Tech must have calibrated weight on site for this repair.Parts will be shipped next day air.
Tech must troubleshoot and attempt to calibrate weight scale before replacing any parts.
Tech will be shipped replacement loadcell and scale box.
If unable to resolve, contact L2 for support.
If replacement is required, tech will replace all parts shipped, calibrate, and restore functionality.
Weight readings inaccurate."
Use this password to access the kiosk: !GZPJA2E
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Feb 26, 2026
Tech was successful in replacing PC and scale box / loadcell. Calibrated scale to functionality. Kiosk is online and working as expected.
MergeId Last Contacted Status
107919 02/16/2026 7:48:22 am -08:00 Deployed
107989 02/26/2026 11:34:45 am -08:00 Installed
📞
Call
Completed Feb 26, 2026
Tech called to check in. Tech confirmed receiving work instructions.
📋
Inbound from +19103985249
Completed Feb 23, 2026
WM tech called in advising he did not have a key. He said he left a couple messages for Jessica, then called L2 a couple times and they sent him to Dispatch.
Feb 18, 2026 2:59pm
@Jessica Foley for WM
Feb 23, 2026 11:39am
@Phillip Castillo @Emmanuel Morales key only parts order needed, no key in box. TY!