Zone 1
WD There is a hole in the clear line and it is not holding air
Order is shipping UPS Next Day Air. Need service ASAP. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/24 MOwens Called and spoke to Tracy Cooper. Rescheduled the repair visit for this Thurs. 2/26 with arrival between 9-10am.
02/23/2026..MH called and a voice message indicated they were closed for the day due to a snowstorm.
2/19 MOwens Called and spoke to Tracy Cooper. Told her the parts should deliver today by EOD. She will have the part ready for when the tech returns onsite. Scheduled the return visit for 2/23 from 3-5pm
2/18/2026jsells
Ship To Name: Red Lion Veterinary Hospital
Ship To Address: 1047 Red Lion Rd
Ship To City/State: NEW CASTLE, DE 19720
Waybill (Tracking #): 1ZE444250147393437
Carrier: UPS-Air-Next Day Air
The following items have shipped from Midmark Corporation on: 18-FEB-2026
LINE NO: 1.1 QTY: 6 ITEM: 177529 SERIAL #: DESCRIPTION: TUBING, 1/8 OD CLEAR
2/17/2026jsells
spoke with Tracy and I gave the work order number and let her know that a coordinator would be calling to schedule the onsite visit
🔧Work Performed
the clear hose, PN; 177529, that connect from the panel mounted pressure gauge to the tri-block was replaced. the dental unit was electrically and functionally tested.
🔍Technician Findings
pressure leak at clear hose that connects to the panel mounted pressure gauge
⚠️Problem Description
Zone 1
WD There is a hole in the clear line and it is not holding air
Order is shipping UPS Next Day Air. Need service ASAP. For assistance, troubleshooting, or parts identification, contact
Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Outbound to +13028342250
Completed Feb 24, 2026
Called and spoke to Tracy Cooper. Rescheduled the repair visit for this Thurs. 2/26 with arrival between 9-10am.
📋
Outbound to +13028342250
Completed Feb 19, 2026
Called and spoke to Tracy Cooper. Told her the parts should deliver today by EOD. She will have the part ready for when the tech returns onsite. Scheduled the return visit for 2/23 from 3-5pm
📋
Outbound to +13028342250
Completed Feb 17, 2026
spoke with Tracy and I gave the work order number and let her know that a coordinator would be calling to schedule the onsite visit
📅
WO-01352420 - Repair - AH9000 (Series) Mobile Delivery Unit - New Castle - Red Lion Veterinary Hospital
Feb 26, 2026 9:00am – 11:00am
Work Order: WO-01352420
Account: MIDMARK
Customer Case Number: SR 1540008
Location: Red Lion Veterinary Hospital
Address: 1047 Red Lion Rd, New Castle, DE 19720
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2901732
Contact Name: Tracy Cooper
Contact Phone: 13
PDF
00569373 SRA
Feb 17, 2026
PDF
February 26, 2026. SRA. Red lion veterinary hospital. Newcastle Delaware. P1
Feb 27, 2026
JPG
February 26, 2026. SRA. Red lion veterinary hospital. Newcastle Delaware. P2
Feb 27, 2026
Timeline
📞
Case Linked Feb 17, 3:11 PM
Case Number:00569373
Subject:Repair
Status:Closed
📋
Work Order Created Feb 17, 3:17 PM
Work Order:WO-01352420
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 17, 3:23 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:5m
👷
▶
2
Technician Assigned Feb 17, 3:30 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling, Assigned
To:Assigned, Awaiting Parts - Customer
Duration in Previous:7m, 0m
⏳2.0 business days
📅
Status: Ready for Scheduling by Jessica SellsFeb 18, 5:47 PM
From:Awaiting Parts - Customer
To:Ready for Scheduling
Duration in Previous:1d 2h
🗓️
▶
2
Status: Scheduled Feb 19, 9:03 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-23T20:00:00.000+0000
⏳3.0 business days
🔄
Status: Reschedule by Melissa OwensFeb 23, 2:08 PM
From:Scheduled
To:Reschedule
Duration in Previous:4d 5h
📅
▶
2
Dispatch Scheduled Feb 24, 12:11 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Melissa Owens
From:Reschedule
To:Scheduled
Duration in Previous:22h 2m
⏳3.0 business days
🔧
Status: Tech On Site by Michael HarrisFeb 26, 10:04 AM
From:Scheduled
To:Tech On Site
Duration in Previous:1d 21h
⏱️
3x Labor Added Feb 26, 10:52 PM
Type:Labor, Travel
Status:Open
Qty:0.5, 1.3166666666667, 12
💵
▶
2
Expenses Added Feb 26, 11:04 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Michael Harris
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:13h 0m
⏳3.1 business days
📄
Status: Ready to Bill by Nancy SuarezMar 3, 10:33 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 11h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Mar 4, 1:09 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255569
Bottlenecks
Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business hours
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 6.8 business hours
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)