Q-00032598
Welch Allyn
Connex Vital Sign Monitor 6000 Series
Asset ID: 13211448,
SN: C121100025110621
Failed inspection, notes from tech state equipment must be shipped out.
*BP cuff will not inflate at all.
This unit will need to be send to our depot for repair - recalibration - pm
2hr labor
1x batt22 - if needed
3x shipping @28
https://www.ebiotrack.com/workorder.php?wo=71746
Replaced NiBP module. Reassembled unit and reinitialize NiBP module and performed a calibration via Welch Allyn's Service Tool.
Cleaned Device Externals
Visual Inspection; Passed
Battery verified good
Initialize NIBP Board Completed
Calibration Completed
PM Completed per mfg specs
*See attached service record for detailed testing results*
20 x 14 x 14" Corrugated Box
Outbound - 1Z01E3E70393870334
Delivered 2/20/2026
Return - 1Z01E3E79096194745
Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
3/11 SKLEIN - New NIBP Assembly arrived and was installed into Unit. Will complete PM once new probe arrives into the Depot.
Was able to duplicate issue. BP module is not activating when taking blood pressure. Removed Blood pressure module and tested unit with working module in Depot and unit was able to take blood pressure. Unit will need a new blood pressure module to fix issue. Recommend also that unit replaces thermometer probe due to original showing damages to probe wires. All other functions are working and battery is still in good condition.
PLEASE REQUOTE FOR:
1 x 108601
1 x 02895-000
2 x Labor
3 x Shipping
⚠️Problem Description
Q-00032895, parts order.
Q-00032598
Welch Allyn
Connex Vital Sign Monitor 6000 Series
Asset ID: 13211448,
SN: C121100025110621
Failed inspection, notes from tech state equipment must be shipped out.
*BP cuff will not inflate at all.
https://www.ebiotrack.com/workorder.php?wo=71747
To: jill.mabe@communityaccessnetwork.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Depot Repair Complete - WO-01352421
Body:
Dear Customer,
We have completed the service.
Location: Community Access Network
Work Order #: WO-01352421
Problem Description :
Q-00032895, parts order.
Q-00032598
Welch Allyn
Connex Vital Sign Monitor 6000 Series
Asset ID: 13211448,
SN: C121100025110621
Failed inspection, notes from tech
📧
Email: Reminder: Send Your Device for Depot Repair
Completed Feb 24, 2026
To: jill.mabe@communityaccessnetwork.org
CC:
BCC:
Attachment: --none--
Subject: Reminder: Send Your Device for Depot Repair
Body:
Dear Customer, Thank you for choosing EMSAR for your Depot Repair. We have initiated a repair work order for your device. However, we haven't received it at our depot yet. Work Order #: WO-01352421 Location: Community Access Network Address: 800 5th Street
Martin Luther King, Jr. Blvd. Lynchburg, VA 24504 Device: Q-00032598
To: jill.mabe@communityaccessnetwork.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot_Shipment_Ticket_00090599_2-18-2026 11-30 AM.pdf, ShippingLabel_0001_1Z01E3E79096194745.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01352421
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as
📧
Email: EMSAR - Sending your device in for Depot Repair - WO-01352421
Completed Feb 18, 2026
To: jill.mabe@communityaccessnetwork.org
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Depot Repair Return Program.pdf
Subject: EMSAR - Sending your device in for Depot Repair - WO-01352421
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm you
TEXT
PMP-100025110621-(2026-03-31)-134928
Mar 31, 2026
Timeline
📞
Case Linked Feb 12, 9:57 AM
Case Number:00567793
Subject:Depot Quote Needed
Status:Closed
⏳4.0 business days
📋
▶
3
Work Order Created Feb 17, 3:20 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Sherry Reich
From:Entered
To:Assigned
Duration in Previous:1m
👷
Technician Assigned by Sherry Reich
Technician:Ryan Schwochow
📦
▶
2
Parts Requested Feb 18, 10:38 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:19h 17m
🔩
▶
2
2x Parts Added Feb 18, 1:00 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 21m
⚠️5.0 business days
⏸️
Status: On Hold by Ryan SchwochowFeb 24, 12:19 PM
From:Reschedule
To:On Hold
Duration in Previous:5d 23h
⚠️5.0 business days
👷
▶
2
Technician Assigned Mar 2, 1:23 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Samuel Klein
From:On Hold
To:Assigned
Duration in Previous:6d 1h
🔧
▶
2
Status: Tech On Site Mar 2, 1:48 PM
Status: Tech On Site → Status: Incomplete
⚠️
Status: Incomplete by Samuel Klein
From:Tech On Site
To:Incomplete
Duration in Previous:3m
⚠️5.0 business days
👷
▶
2
Status: Assigned Mar 6, 9:31 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kimberly Hardison
Technician:Samuel A Klein
⏳3.0 business days
📦
▶
2
Parts Requested Mar 10, 9:03 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:3d 22h
📦
Parts Requested Mar 10, 1:15 PM
Order:00091918
Status:Closed
🔩
2x Parts Added Mar 11, 8:05 AM
Type:Parts, Expenses
Status:Open
Qty:1
🚨15.0 business days
🔩
▶
2
2x Parts Added Mar 31, 8:30 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:20d 23h
⏱️
▶
2
2x Labor Added Mar 31, 3:35 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Samuel Klein
From:Reschedule
To:Completed
Duration in Previous:7h 5m
📦
▶
2
Parts Requested Mar 31, 3:53 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Completed
To:Awaiting Parts
Duration in Previous:16m
💵
▶
2
Expenses Added Mar 31, 4:15 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:21m
🏁
Status: Closed by Ryan SchwochowApr 1, 8:20 AM
From:Reschedule
To:Closed
Duration in Previous:16h 5m
⏳3.0 business days
📄
▶
3
Status: Ready to Bill Apr 3, 10:13 AM
Status: Ready to Bill → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number:SM-258347
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
Bottlenecks
Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business hours
Reschedule
Duration: 4.7 business days (threshold: 2.0 business days)
Exceeded by 2.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Awaiting Parts
Duration: 16.0 business days (threshold: 3.0 business days)
Exceeded by 13.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)