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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352422 ↗ ServiceMax

Holland Supply Inc. • Parts Sale • PSM

📍 Dennett Craig and Pate Funeral Home — 365 Main St, Saco ME, 04072

Feb 17, 2026 → Mar 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✗ SLA Missed (8 biz days late)
Active: 17 biz days
Paused: 1 biz days
🕐 Clock stopped: Invoiced (Mar 13, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: L2 Screening
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Feb 17 → Feb 18, 2026
1 business day (not counted)
17d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Mar 13, 2026
17 business days (counted)
Running total: 17 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Mar 13 → Mar 13, 2026
0 business days (not counted)
Created: Feb 17, 2026 Invoiced: Mar 13, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Assigned ▶ Running 0 0
Feb 17 → Feb 17 L2 Screening ▶ Running 0 0
Feb 17 → Feb 18 Awaiting Parts ⏸ Paused 1 —
Feb 18 → Mar 13 Ready for Scheduling ▶ Running 17 17
Mar 13 → Mar 13 Awaiting Parts ⏸ Paused 0 —
Dispatch 0.0d
Material Management 1.4d
Coordinators 18.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.4 days
Coordinators
18.0 days
Over SLA
Billing
0.0 days
Created: Feb 17, 2026 Due: Mar 17, 2026 Completed: Mar 13, 2026 (4 days early)
📅
18.5 days Total Age
⏱️
18.0d in Ready for Scheduling Longest Stage
🔄
6 transitions Status Changes
⚠️
20.0d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569207
Holland Supply Inc. (parts order)
Closed
Q-00032609 Part #090-4054 Replacement wheel for Ferno cot Quantity 2
Priority
High
Origin
Phone
Reason
New Case
Contact
RJ Dewilde
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352422 (current) Invoiced
Parts Sale • Customer Part Sale
Created: Feb 17, 2026 • Closed: Mar 13, 2026
Completed with significant delays
Invoiced • 177 days old
🚨
Primary Delay 18.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.0d / 1.0d SLA
Awaiting Parts
1.4d / 3.0d SLA
Ready for Scheduling
18.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Customer Requested Parts Order
⚠️ Problem Description
Q-00032609 Part #0904054 Replacement wheel for Ferno cot Quantity 2

Timeline

📞
Case Linked Feb 17, 11:56 AM
Case Number: 00569207
Subject: Holland Supply Inc. (parts order)
Status: Closed
📋
▶
2 Work Order Created Feb 17, 3:22 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Entered, Assigned
To: Assigned, L2 Screening
Duration in Previous: 0m
📦
▶
2 Parts Requested Feb 17, 3:36 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: L2 Screening
To: Awaiting Parts
Duration in Previous: 13m
📅
Status: Ready for Scheduling by Melissa Barrett Feb 18, 7:58 AM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 16h 21m
🔩
2x Parts Added Feb 18, 8:03 AM
Type: Parts, Expenses
Status: Open
Qty: 2, 1
🚨 17.9 business days
📦
Status: Awaiting Parts by Rhonnie Reeves Mar 13, 7:54 AM
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Closed
Duration in Previous: 22d 22h, 0m
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Mar 18, 11:42 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🚨 78.0 business days
🧾
Invoice Created Jul 8, 4:59 PM
Invoice Number: SM-256822

Bottlenecks

Ready for Scheduling
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

📞
Case 00569207
Closed
📦
Parts Order 00090556
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Parts Sale
Branch
ERLA - PROD
Technician
Customer Part Sale
Scheduled
N/A
Created
Feb 17, 3:22 PM
Invoice #
SM-256822

Work Details (2)

Name Type Status Qty Amount Date
WL-03109901 Parts Open 2 $70.00 Feb 18, 8:03 AM
WL-03109902 Expenses Open 1 $12.30 Feb 18, 8:03 AM

Details