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← WO Overview

WO-01352424 ↗ ServiceMax

MIDMARK • Repair • P4

📍 OB/GYN Ultrasound of Puget Sound — 1101 Madison St, Ste 580, Seattle WA, 98104-4305

Feb 17, 2026 → Feb 27, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 27)
✗ SLA Missed (3d late)
Dispatch 0.0d
Material Management 1.3d
Coordinators 8.1d
Field Work 0.9d
Billing 3.4d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
8.1 days
Over SLA
Field Work
0.9 days
Billing
3.4 days
Over SLA
Created: Feb 17, 2026 Due: Mar 2, 2026 Completed: Feb 28, 2026 (2 days early)
📅
8.4 days Total Age
⏱️
4.2d in Scheduled Longest Stage
🔄
13 transitions Status Changes
⚠️
7.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569224
Repair
Closed
Zone 1 NWD Base issue ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Tea King
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352424 (current) Invoiced
Repair • Tim Holman
Created: Feb 17, 2026 • Closed: Feb 27, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 4.2 days stuck in "Scheduled"
⏱️
Total Delay 7.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts - Customer
1.3d
Scheduled
4.2d / 2.0d SLA
Tech On Site
0.4d / 1.0d SLA
Completed
0.5d / 1.0d SLA
Closed
4.0d / 1.0d SLA
WO Correction Needed
1.4d
Ready to Bill
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/24/26 RBerry- Updated due date based on parts. Removed delay code.



2-23 Mburris called and set with Tea 2-27 10am

2-23 Mburris

1ZE444250371820612

Estimated delivery

Tomorrow, February 24, between 9:00 A.M. - 11:00 A.M


2/18 KHardison: No ETA. Updated due date.

Ship To Name: OB/GYN Ultrasound of Puget Sound Ship To Address: 1101 Madison St Ste 580 Ship To City/State: Seattle, WA 98104-4305 Waybill (Tracking #): 1ZE444250371820612 Carrier: UPS-Parcel-Ground LINE NO: 1.1 QTY: 1 ITEM: 002-10093-00 SERIAL #: DESCRIPTION: KIT, RITTER BASE ACTUATOR ASS'Y

2/17/26 SReich - Spoke to Tea, gave her the WO # and told her someone would be reaching out to schedule.  

🔧 Work Performed
replace base actuator, tested with success, show staff results
🔍 Technician Findings
reported base movement issues
⚠️ Problem Description
Zone 1 NWD Base issue ADDITIONAL NOTES If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Feb 17, 12:13 PM
Case Number: 00569224
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 17, 3:26 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
👷
▶
3 Status: Assigned Feb 17, 4:19 PM
Status: Assigned → Technician Assigned → Status: Awaiting Parts - Customer
👷
Technician Assigned by Michael Burris
Technician: Tim Holman
👤
Status: Awaiting Parts - Customer by Michael Burris
From: Assigned
To: Awaiting Parts - Customer
Duration in Previous: 3m
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 18, 12:11 PM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 19h 48m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Feb 23, 5:40 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Michael Burris
Scheduled For: 2026-02-25T18:00:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 24, 9:53 AM
Scheduled For: 2026-02-27T18:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Michael Burris Feb 25, 10:28 AM
Scheduled For: 2026-02-27T17:30:00.000+0000
📅
Dispatch Scheduled by Michael Burris Feb 25, 4:53 PM
Scheduled For: 2026-02-27T17:00:00.000+0000
⏳ 2.9 business days
🔧
Status: Tech On Site by Tim Holman Feb 27, 11:53 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 18h
⏱️
▶
2 2x Labor Added Feb 27, 2:52 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Tim Holman
From: Tech On Site
To: Completed
Duration in Previous: 2h 59m
⏱️
▶
2 Labor Added Feb 27, 7:51 PM
Labor Added → Status: Closed
🏁
Status: Closed by Tim Holman
From: Completed
To: Closed
Duration in Previous: 4h 59m
⏳ 2.5 business days
✏️
Status: WO Correction Needed by Nancy Suarez Mar 3, 3:40 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 3d 19h
🏁
Status: Closed by Tim Holman Mar 4, 11:02 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 19h 22m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Mar 5, 11:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
3 Status: Invoice Pending Mar 6, 11:15 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 3m
🧾
Invoice Created
Invoice Number: SM-255863

Bottlenecks

Ready for Scheduling
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days
Scheduled
Duration: 4.2 business days (threshold: 2.0 business days)
Exceeded by 2.2 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

📞
Case 00569224
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Tim Holman
Scheduled
Feb 27, 12:00 PM
Created
Feb 17, 3:26 PM
Invoice #
SM-255863

Work Details (4)

Name Type Status Qty Amount Date
WL-03108875 Parts Open 1 $0.00 Feb 17, 3:26 PM
WL-03123616 Labor Open 2 $0.00 Feb 27, 2:52 PM
WL-03123618 Travel Open 25 $110.00 Feb 27, 2:52 PM
WL-03124187 Labor Open 2.5 $275.00 Feb 27, 7:51 PM

Details