Follow-up to WO-01330808
Tech Jason Cunningham
CSA-2016105908
Tech notes- Machine needs a BP kit and audio kit sent to resolve the issues found while performing the PM.
L2 notes- None
Use this password to access the kiosk: EFJFKJM@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
03/23/2026 JFoley - part not returned, wm tech was not paid and has been blocked.
03/02/2026 JFoley - escalated to wm team for assistance with tech completing fields and uploading deliverables.
02/25/2026 JFoley - reached out to wm tech to complete required fields, upload deliverables so WO can be closed.
2/18/26 AJinerson - Per tech sup send to WM. Site is a 9 hour round trip for FSE.
🔧Work Performed
replaced parts provided
🔍Technician Findings
replaced included parts resolved isdue
⚠️Problem Description
Reported issue: BP failed PM check and Audio kit not functioning as expected.
Parts being sent:
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality.
Reboot PC after replacement.
BP system not inflating cuff.
Tech will take a user BP test and verify the BP is working as expected to verify funcationality of the newly installed part
"
Audio kit will be shipped to techs home address.
Use this password to access the kiosk: EFJFKJM@
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Feb 24, 2026
Tech replaced BP kit successfully. Tested BP accordingly. Kiosk is online and working as expected.
MergeID Last Contacted Status
105867 02/24/2026 10:52:52 am -08:00 Deployed
105364 02/02/2025 2:15:27 pm -08:00 Retired
📞
Call
Completed Feb 20, 2026
Tech did not show up to this location. Tech was working on another order at a different location. Tech advised he will be going there on Monday 2/23/24 for job. repair.
Feb 18, 2026 4:54pm
@Jessica Foley Hi Jessica - this WO went to WM. Thank you!