Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352426 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Narcoosee Oaks Animal Hospital — 1151 N Narcoossee Rd, Saint Cloud FL, 34771

Feb 17, 2026 → Feb 19, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 19)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 2.4d
Field Work 0.1d
Billing 1.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
2.4 days
Over SLA
Field Work
0.1 days
Billing
1.0 days
Created: Feb 17, 2026 Due: Feb 23, 2026 Completed: Feb 19, 2026 (4 days early)
📅
2.4 days Total Age
⏱️
2.3d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
1.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569227
Repair
Closed
Zone 1 Dispatch Type Repair PROBLEM SUMMARY Wd scale out of calibration ADDITIONAL NOTES Tech needs a 50 lb weight. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Cyd Gonzalez
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352426 (current) Invoiced
Repair • Anthony Wright
Created: Feb 17, 2026 • Closed: Feb 19, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 2.3 days stuck in "Scheduled"
⏱️
Total Delay 1.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
2.3d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/17/26 AJinerson - Called site to schedule tech visit. Offered tech visit on Thursday, 2/19 with arrival between 9am-11am. 

Spoke with Cyd and confirmed tech visit for Thurs. 2/19 between 9am-11am. 

POC onsite: Cyd


2/17/26 AJinerson - No component listed on WO, but per SRA this is for a Midmark Platform Scale.


2/17 KHardison - Spoke to Cyd regarding WO. Advised that a coordinator will call for scheduling.

🔧 Work Performed
2/19/25 AMW - Located scale and calibrated with test weight. Performed test with calibration weight at 5,50,55,100, 105 lbs. all within +/- .1 lbs. Notified POC of equipment status.
🔍 Technician Findings
2/19/25 AMW - Locate scale and calibrate with test weight. Notify POC of equipment status.
⚠️ Problem Description
Zone 1 Dispatch Type Repair PROBLEM SUMMARY Wd scale out of calibration ADDITIONAL NOTES Tech needs a 50 lb weight. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!

Timeline

📞
Case Linked Feb 17, 12:16 PM
Case Number: 00569227
Subject: Repair
Status: Closed
📋
Work Order Created Feb 17, 3:31 PM
Work Order: WO-01352426
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 17, 3:36 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 5m
👷
▶
2 Status: Assigned Feb 17, 4:04 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Anthony Wright
📅
▶
2 Dispatch Scheduled Feb 17, 4:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 8m
⏳ 3.0 business days
🔧
Status: Tech On Site by Anthony Wright Feb 19, 9:13 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 17h
⏱️
▶
2 2x Labor Added Feb 19, 9:55 AM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 4
✔️
▶
2 Status: Completed Feb 19, 10:05 AM
Status: Completed → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1.25, 0.25
🏁
Status: Closed by Anthony Wright Feb 19, 10:13 AM
From: Completed
To: Closed
Duration in Previous: 8m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 20, 8:02 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 9h
⏳ 1.5 business days
📨
▶
2 Status: Invoice Pending Feb 23, 6:46 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254728

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569227
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Anthony Wright
Scheduled
Feb 19, 9:00 AM
Created
Feb 17, 3:31 PM
Invoice #
SM-254728

Work Details (5)

Name Type Status Qty Amount Date
WL-03111721 Labor Open 1.5 $0.00 Feb 19, 9:55 AM
WL-03111723 Travel Open 52 $110.00 Feb 19, 9:55 AM
WL-03111729 Travel Open 4 $0.00 Feb 19, 9:57 AM
WL-03111743 Labor Open 1.25 $137.50 Feb 19, 10:06 AM
WL-03111744 Labor Open 0.25 $0.00 Feb 19, 10:06 AM

Details