Follow-up to WO-01330592
Tech Ronnie Salone
CSA-2014113546
Tech notes- Unit did not hold pressure for 60 seconds
L2 notes - None
Use this password to access the kiosk: RRF7@RCM
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
2/23/26
Traveled to site
Unit is online
Completed replacement of BP components
Completed PM
New Unit pump did not start during PM. Tried to restart unit and tried to run BP only test. New pump did not start.
I called L2 to troubleshoot.
We decided to swap the old pump. The old pump worked but it did not hold pressure for 60 seconds.
Will set for follow-up for a new BP component.
🔍Technician Findings
Unit was online upon arrival
Unit needed new BP components
New pump did not start; replaced the old pump
The unit did not hold pressure for 60 seconds
⚠️Problem Description
Reported issue: Failed PM check for the BP.
Parts being sent:
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality.
Reboot PC after replacement.
BP system not inflating cuff.
Tech will take a user BP test and verify the BP is working as expected to verify funcationality of the newly installed part
"
Use this password to access the kiosk: RRF7@RCM
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
📄Description
Merge KMY Kiosk
📞
Call
Completed Feb 23, 2026
Tech called back to advised BP pressure will not hold for 60 seconds when testing. Need a follow up for ne BP Kit
📞
Call
Completed Feb 23, 2026
The technician replaced the BP kit; however, the cuff was not inflating. All connections were checked and found to be secure. The technician determined that the pump might be the issue and replaced the new pump with the original one. The BP cuff then functioned properly. The defective pump will be sent out for return
Feb 23, 2026 2:30pm
@Ronnie Salone 7MXMH!L@ updated
📅
WO-01352427 - Repair/PM - KMY8202F - Saint Michael - Cub Pharmacy #1965
Feb 23, 2026 1:30pm – 3:45pm
Work Order: WO-01352427
Account: HIGI LLC
Customer Case Number:
Location: Cub Pharmacy #1965
Address: 900 Central Avenue, Saint Michael, MN 55376
Manufacturer: Merge SH Holdings, Inc.
Model #: KMY8202F
Serial #: CSA-2014113546
Contact Name:
Contact Phone:
Contact Email:
Due Date: 2/23/2026
Sche