Follow up to WO-01330827
Tech Jason Cunningham
CSA-2016105903
Tech notes- A BP kit will be required for this unit.
L2 notes- None
Use this password to access the kiosk: @NPM7W9*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
Please Perform a PM on this Kiosk and attach all required photos from Checklist
Regardless if a PM was completed or not a Checklist and photos are required as well as a signed field service report for every work order
If a follow up is needed: Confirm with Tech support, select New issue, enter in the troubleshooting performed and part needed for the follow up in the follow up notes field
Trunk stock work order: email dispatch@emsar.com with current work order # and the description of the repair that is required to be performed prior to PM completion (Example LED lights, bamboo seat replacement, Leveler replacement etc. all parts that can be found in your trunk stock )
Link to Work Instructions & Checklist on last page: SZZT (Higi Green) https://emsar-portal1.sharepoint.com/SOPs%20and%20Work%20Instructions/Higi%20&%20Legacy%20Kiosk%20Group/Higi%20Green/WI-ST-310%20Higi%20Green%20Preventative%20Maintenance.pdf
Parts Pending1 parts order(s) awaiting fulfillment
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.9d / 1.0d SLA
Awaiting Parts
1.0d / 3.0d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
1.3d / 0.5d SLA
Scheduled
1.9d / 2.0d SLA
Tech On Site
8.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/02/2026 JFoley - escalated to wm team for assistance with tech completing fields and uploading deliverables.
02/25/2026 JFoley - reached out to wm tech to complete required fields, upload deliverables so WO can be closed.
2/18/26 AJinerson - Per tech sup send to WM. Site is a 9 hour round trip for FSE.
🔧Work Performed
replaced all provided parts
🔍Technician Findings
replaced all provided parts but device still not working. revisit required for further troubleshooting.
⚠️Problem Description
Reported issue: BP failed pm check.
Parts being sent:
"Part will be shipped next day air to techs home address.
Tech will be shipped replacement BP Kit
Tech will replace ALL PARTS SHIPPED and restore functionality.
Reboot PC after replacement.
BP system not inflating cuff.
Tech will take a user BP test and verify the BP is working as expected to verify funcationality of the newly installed part
"
Use this password to access the kiosk: @NPM7W9*
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Higi Green Kiosk with 4G installed
📞
Call
Completed Feb 20, 2026
Will need a follow up for PC and TP-link. Pharmacy left unplug
📞
Call
Completed Feb 20, 2026
Tech called for directions on installing parts. I advised ALL parts of the kit need to be replaced.
📞
Call
Completed Feb 20, 2026
Tech called in to check in. Confirmed receiving work instructions for this repair
Feb 18, 2026 4:55pm
@Jessica Foley HI Jessica, this WO was sent to WM as well. Thank you!!