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WO-01352435 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Cerilliant Corp — 811 Paloma Dr Ste A, Round Rock TX, 78665

Feb 17, 2026 → Apr 8, 2026

✅ Completed
PC Per client agreement
Target: Apr 30, 2026
🕐 Clock stopped: Completed (Apr 8)
✓ SLA Met (22d early)
Dispatch 0.0d
Coordinators 37.0d
Field Work 1.0d
Billing 10.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
37.0 days
Over SLA
Field Work
1.0 days
Billing
10.0 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Apr 8, 2026 (22 days early)
📅
36.4 days Total Age
⏱️
20.4d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00569412
6008373349
Closed
28R SYS-GC-7890A-E Contract ends 08/31/2026 repair included PM G3440A CN10421064 Agilent 7890A Series GC Custom G4557A US25271002 7697A Headspace Sampler, 111 Vial
Priority
High
Origin
Web
Reason
New Case
Contact
Ning Chang
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352435 (current) Invoiced
Preventive Maintenance • Jose Gutierrez
Created: Feb 17, 2026 • Closed: Apr 8, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 20.4 days stuck in "Assigned"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
20.4d / 0.5d SLA
Scheduled
16.7d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Closed
2.2d / 1.0d SLA
Ready to Bill
10.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
Please assign to Jose Gutierrez ARP to site is 101 miles. Zone 3
🔧 Work Performed
Performed 7890 GC annual preventive maintenance per PM checklist. Customer denied Headspace sampler PM service as it was recently installed. Note: this system has one SSL inlet, one FID.
⚠️ Problem Description
28R SYS-GC-7890A-E Contract ends 08/31/2026 repair included PM G3440A CN10421064 Agilent 7890A Series GC Custom G4557A US25271002 7697A Headspace Sampler, 111 Vial
📄 Description
Agilent 7890A Series GC
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Feb 17, 3:51 PM
Case Number: 00569412
Subject: 6008373349
Status: Closed
📋
▶
4 Work Order Created Feb 17, 4:02 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned → Status: Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling, Assigned
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
👷
Status: Assigned by Leona Coonrod
From: Ready for Scheduling
To: Assigned
Duration in Previous: 0m
🚨 21.0 business days
📅
▶
2 Dispatch Scheduled Mar 17, 2:38 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Jose Gutierrez
From: Assigned
To: Scheduled
Duration in Previous: 27d 21h
🚨 17.0 business days
🔧
Status: Tech On Site by Jose Gutierrez Apr 8, 10:12 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 21d 19h
⏱️
▶
3 5x Labor Added Apr 8, 6:24 PM
5x Labor Added → 6x Parts Added → Status: Completed
🔩
6x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
✔️
Status: Completed by Jose Gutierrez
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 8h 17m, 0m
⏳ 2.7 business days
🔩
▶
2 3x Parts Added Apr 10, 10:04 AM
3x Parts Added → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From: Closed
To: Ready to Bill
Duration in Previous: 1d 15h
🚨 10.0 business days
📨
Status: Invoice Pending by Hannah Shaw Apr 23, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 13d 6h
🧾
▶
2 Invoice Created Apr 23, 4:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 10m

Bottlenecks

Assigned
Duration: 20.4 business days (threshold: 4.0 business hours)
Exceeded by 19.9 business days
Scheduled
Duration: 16.7 business days (threshold: 2.0 business days)
Exceeded by 14.7 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days

🔗 Related Artifacts

📞
Case 00569412
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Jose Gutierrez
Scheduled
Apr 8, 10:00 AM
Created
Feb 17, 4:02 PM
Invoice #
SM-259985

Work Details (14)

Name Type Status Qty Amount Date
WL-03178533 Labor Open 2.5 $187.50 Apr 8, 6:24 PM
WL-03178534 Labor Open 2 $484.00 Apr 8, 6:24 PM
WL-03178535 Labor Open 2.5 $187.50 Apr 8, 6:24 PM
WL-03178536 Travel Open 113 $0.00 Apr 8, 6:25 PM
WL-03178537 Travel Open 113 $0.00 Apr 8, 6:25 PM
WL-03178558 Parts Open 1 $0.00 Apr 8, 6:29 PM
WL-03178559 Parts Open 2 $0.00 Apr 8, 6:29 PM
WL-03178560 Parts Open 1 $0.00 Apr 8, 6:29 PM
WL-03178561 Parts Open 1 $0.00 Apr 8, 6:29 PM
WL-03178562 Parts Open 1 $0.00 Apr 8, 6:29 PM
WL-03178563 Parts Open 1 $0.00 Apr 8, 6:29 PM
WL-03181161 Parts Open 1 $0.00 Apr 10, 10:04 AM
WL-03181162 Parts Open 2 $0.00 Apr 10, 10:04 AM
WL-03181163 Parts Open 1 $0.00 Apr 10, 10:04 AM

Details