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WO-01352436 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Petfolk Mansfield — 2200 E Broad St, Ste 140, Mansfield TX, 76063

Feb 17, 2026 → Feb 23, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Feb 23, 2026
✓ SLA Met
Active: 3 biz days
Paused: 1 biz days
Budget: 4 biz days
🕐 Clock stopped: Tech Off Site (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
⏸1d
⏸ Clock Paused
Status: Awaiting Parts - Customer
Feb 17 → Feb 18, 2026
1 business day (not counted)
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Feb 18 → Feb 23, 2026
3 business days (counted)
Running total: 3 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 3 of 4 biz days used
Created: Feb 17, 2026 Tech Off Site: Feb 23, 2026
Business Days Used 3 / 4
0 4d budget
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0 / 4
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0 / 4
Feb 17 → Feb 17 Assigned ▶ Running 0 0 / 4
Feb 17 → Feb 18 Awaiting Parts - Customer ⏸ Paused 1 —
Feb 18 → Feb 18 Ready for Scheduling ▶ Running 0 0 / 4
Feb 18 → Feb 18 Assigned ▶ Running 0 0 / 4
Feb 18 → Feb 23 Scheduled ▶ Running 3 3 / 4
Feb 23 → Feb 23 Tech On Site ▶ Running 0 3 / 4
Dispatch 0.0d
Material Management 1.3d
Coordinators 4.2d
Field Work 0.6d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.2 days
Over SLA
Field Work
0.6 days
Billing
1.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Feb 23, 2026 (3 days early)
📅
4.4 days Total Age
⏱️
4.0d in Scheduled Longest Stage
🔄
11 transitions Status Changes
⚠️
3.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569260
Repair
Closed
Zone 2 NWD Door wont close run with 1536334 - Special Billing This dispatch needs to be completed on the same day as SR1536334. Yantzi Coria is primary contact on both SR's - Secondary Contact: Kay Taylor 972.948.4111 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you
Priority
Standard
Origin
Web
Reason
New Case
Contact
Yantzi Coria
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352436 (current) Invoiced
Repair • Zachary Stieben
Created: Feb 17, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 177 days old
🚨
Primary Delay 4.0 days stuck in "Scheduled"
⏱️
Total Delay 3.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Assigned
0.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
0.2d / 1.0d SLA
Tech Off Site
0.4d / 2.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 KKelch called Yantzi to schedule for 2/24 between 2 and 3 pm. Customer confirmed. 

2/18/26 lcoonrod

Your shipment 1ZE444250372026569 Estimated delivery Friday, February 20, between 11:30 A.M. - 3:30 P.M.  Order No: 756155 Customer PO No: SR1539966 Customer: Petfolk Mansfield Service Request NO: 1539966 Ship To Name: Petfolk Mansfield Ship To Address: 2200 E Broad St Ste 140 Ship To City/State: Mansfield, TX 76063-6595 Waybill (Tracking #): 1ZE444250372026569 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 17-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-0790-00 SERIAL #: DESCRIPTION: DOOR MOTOR ASSY KIT, 1RPM,115V


2/17/2026jsells

spoke with Yantzi, and I gave her the work order number and let her know that someone would be calling to schedule this visit

🔧 Work Performed
Installed new door motor. Parts shipped and sent to customer from Midmark. Unit function tested and passed.
🔍 Technician Findings
2/23/2026 Zachary Stieben arrived on site. Found Midmark M-11 door motor non functional.
⚠️ Problem Description
Zone 2 NWD Door wont close run with 1536334 - Special Billing This dispatch needs to be completed on the same day as SR1536334. Yantzi Coria is primary contact on both SR's - Secondary Contact: Kay Taylor 972.948.4111 - If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you
📄 Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)

Timeline

📞
Case Linked Feb 17, 1:08 PM
Case Number: 00569260
Subject: Repair
Status: Closed
📋
▶
3 Work Order Created Feb 17, 4:05 PM
Work Order Created → Parts Added → Status: Ready for Scheduling
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
👷
▶
2 Status: Assigned Feb 17, 4:42 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
📅
Status: Ready for Scheduling by Leona Coonrod Feb 18, 8:51 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 16h 8m
👷
▶
2 Status: Assigned Feb 18, 9:41 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
📅
▶
2 Dispatch Scheduled Feb 18, 10:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kaitlyn Kelch
From: Assigned
To: Scheduled
Duration in Previous: 27m
⏳ 4.0 business days
🔧
Status: Tech On Site by Zachary Stieben Feb 23, 12:45 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 2h
🚗
Status: Tech Off Site by Zachary Stieben Feb 23, 2:32 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 1h 47m
🚗
▶
3 2x Travel Added Feb 23, 5:51 PM
2x Travel Added → 2x Labor Added → Status: Completed
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.75
✔️
Status: Completed by Zachary Stieben
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 3h 21m, 0m
⏳ 2.8 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 3:19 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
▶
2 Status: Invoice Pending Feb 26, 12:14 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
⏳ 2.0 business days
🧾
Invoice Created Feb 27, 5:22 PM
Invoice Number: SM-254976

Bottlenecks

Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00569260
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 24, 3:00 PM
Created
Feb 17, 4:05 PM
Invoice #
SM-254976

Work Details (5)

Name Type Status Qty Amount Date
WL-03108949 Parts Open 1 $0.00 Feb 17, 4:05 PM
WL-03116737 Travel Open 40 $110.00 Feb 23, 5:51 PM
WL-03116738 Travel Open 60 $0.00 Feb 23, 5:51 PM
WL-03116740 Labor Open 0.75 $0.00 Feb 23, 5:53 PM
WL-03116741 Labor Open 0.75 $110.00 Feb 23, 5:53 PM

Details