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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352437 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Petfolk Mansfield — 2200 E Broad St, Ste 140, Mansfield TX, 76063

Feb 17, 2026 → Feb 23, 2026

✅ Completed
P4 4 business days from creation
Target: Feb 23, 2026
🕐 Clock stopped: Completed (Feb 23)
✗ SLA Missed
Dispatch 0.0d
Material Management 1.3d
Coordinators 4.7d
Field Work 0.0d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Material Management
1.3 days
Coordinators
4.7 days
Over SLA
Field Work
0.0 days
Billing
1.5 days
Over SLA
Created: Feb 17, 2026 Due: Feb 25, 2026 Completed: Feb 23, 2026 (2 days early)
📅
4.4 days Total Age
⏱️
2.9d in Assigned Longest Stage
🔄
10 transitions Status Changes
⚠️
3.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569254
Repair
Closed
Zone 2 WD liquid level low run with 1539966 This dispatch needs to be completed on the same day as SR1539966. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
Priority
Standard
Origin
Web
Reason
New Case
Contact
Lexie Jecinto
Owner
Jessica Sells
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352437 (current) Invoiced
Repair • Zachary Stieben
Created: Feb 17, 2026 • Closed: Feb 23, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 2.9 days stuck in "Assigned"
⏱️
Total Delay 3.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Awaiting Parts - Customer
1.3d
Assigned
2.9d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.1d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/26 ZStieben. No travel to site due to multiple work orders.


2/18/2026jsells

Ship To Name: Petfolk Mansfield Ship To Address: 2200 E Broad St Ste 140 Ship To City/State: Mansfield, TX 76063-6595 Waybill (Tracking #): 1ZE444250371206429 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 18-FEB-2026 LINE NO: 1.1 QTY: 1 ITEM: 002-10107-00 SERIAL #: DESCRIPTION: KIT,LEVEL SENSOR, QCX-0X


2/17/2026jsells

spoke with Kay and I gave the work order number and let them know that someone would be calling to schedule this visit, please call 972-948-4111, Lexie is out on leave

🔧 Work Performed
Installed new water level sensor. Parts shipped and sent to customer from Midmark. Unit function tested and passed. Unit returned to service. No travel to site due to multiple work orders.
🔍 Technician Findings
2/23/2026 Zachary Stieben arrived on site. Found Midmark Quickclean water level sensor non functional.
⚠️ Problem Description
Zone 2 WD liquid level low run with 1539966 This dispatch needs to be completed on the same day as SR1539966. For assistance, troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 1. Thank you!
📄 Description
Midmark QuickClean (Series) Ultrasonic Cleaner (QC1-01, QC3-01)

Timeline

📞
Case Linked Feb 17, 1:02 PM
Case Number: 00569254
Subject: Repair
Status: Closed
📋
2 Work Order Created Feb 17, 4:11 PM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
📅
Status: Ready for Scheduling by Jessica Sells Feb 17, 4:22 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 11m
👷
2 Technician Assigned Feb 17, 4:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Awaiting Parts - Customer
Duration in Previous: 21m, 0m
📅
Status: Ready for Scheduling by Jessica Sells Feb 18, 11:56 AM
From: Awaiting Parts - Customer
To: Ready for Scheduling
Duration in Previous: 19h 12m
👷
2 Status: Assigned Feb 18, 12:10 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician: Zachary Stieben
3.0 business days
🗓️
2 Status: Scheduled Feb 20, 1:10 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-24T18:00:00.000+0000, 2026-02-24T21:00:00.000+0000, 2026-02-24T20:00:00.000+0000
2.0 business days
🚗
2 Travel Added Feb 23, 6:04 PM
Travel Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.3333333333333
✔️
2 Status: Completed Feb 23, 6:09 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Zachary Stieben
From: Completed
To: Closed
Duration in Previous: 1m
2.7 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 25, 3:16 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 21h
📨
2 Status: Invoice Pending Feb 26, 12:12 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
2.0 business days
🧾
Invoice Created Feb 27, 5:22 PM
Invoice Number: SM-254975

Bottlenecks

Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days
Closed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

📞
Case 00569254
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P4
Type
Repair
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 24, 3:00 PM
Created
Feb 17, 4:11 PM
Invoice #
SM-254975

Work Details (4)

Name Type Status Qty Amount Date
WL-03108959 Parts Open 1 $0.00 Feb 17, 4:11 PM
WL-03116755 Travel Open 60 $0.00 Feb 23, 6:04 PM
WL-03116757 Labor Open 1 $110.00 Feb 23, 6:05 PM
WL-03116758 Labor Open 1.3333333333333 $0.00 Feb 23, 6:05 PM

Details