Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352439 ↗ ServiceMax

AGILENT TECHNOLOGIES (ASP) • Preventive Maintenance • PC

📍 Quality Toxicology LLC — 4726 Shavano Oak Bldg Ste 105, SAN ANTONIO TX, 78249

Feb 17, 2026 → Feb 23, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (48 biz days early)
Active: 4 biz days
🕐 Clock stopped: Canceled (Feb 23, 2026)
▶ Clock Running
Status: Created
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 17 → Feb 17, 2026
0 business days (counted)
Running total: 0 of ? biz days used
4d
▶ Clock Running
Status: Assigned
Feb 17 → Feb 23, 2026
4 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Entered
Feb 23 → Feb 23, 2026
0 business days (counted)
Running total: 4 of ? biz days used
Created: Feb 17, 2026 Canceled: Feb 23, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Feb 17 → Feb 17 Created ▶ Running 0 0
Feb 17 → Feb 17 Ready for Scheduling ▶ Running 0 0
Feb 17 → Feb 23 Assigned ▶ Running 4 4
Feb 23 → Feb 23 Entered ▶ Running 0 4
Dispatch 0.0d
Coordinators 4.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.3 days
Over SLA
Created: Feb 17, 2026 Due: Apr 30, 2026 Completed: Feb 23, 2026 (66 days early)
📅
4.3 days Total Age
⏱️
4.3d in Assigned Longest Stage
🔄
2 transitions Status Changes
⚠️
3.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569432
6008378035
Closed
28R SYS-GC-7890-E Contract ends 01/31/2027 repair included PM G3445B CN16303046 7890 Series GC for Analyzers G4557A CN16320018 7697A Headspace Sampler, 111 Vial G4561A BR15430001 7697A Barcode Reader Accessory
Priority
High
Origin
Web
Reason
New Case
Contact
Natalie Alvarez
Owner
Leona Coonrod
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352439 (current) Canceled
Preventive Maintenance
Created: Feb 17, 2026
On Track
Canceled • 177 days old
🚨
Primary Delay 4.3 days stuck in "Assigned"
⏱️
Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
4.3d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/23/26 lcoonrod Leona, please return SO # 6008378035 to Agilent and remove the associated WO from my SMX on our end Please assign to Jose Gutierrez ARP to site is 7 miles. Zone 3
⚠️ Problem Description
28R SYS-GC-7890-E Contract ends 01/31/2027 repair included PM G3445B CN16303046 7890 Series GC for Analyzers G4557A CN16320018 7697A Headspace Sampler, 111 Vial G4561A BR15430001 7697A Barcode Reader Accessory
📄 Description
7890 Series GC for Analyzers
📞 Call Description
APR 2026 GC PM

Timeline

📞
Case Linked Feb 17, 4:06 PM
Case Number: 00569432
Subject: 6008378035
Status: Closed
📋
▶
3 Work Order Created Feb 17, 4:13 PM
Work Order Created → Status: Ready for Scheduling → Technician Assigned
📅
Status: Ready for Scheduling by Leona Coonrod
From: Entered, Ready for Scheduling
To: Ready for Scheduling, Assigned
Duration in Previous: 0m
👷
Technician Assigned by Leona Coonrod
Technician: Jose Gutierrez
⏳ 5.0 business days
🆕
Status: Entered by Leona Coonrod Feb 23, 3:45 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 5d 23h, 0m

Bottlenecks

Assigned
Duration: 4.3 business days (threshold: 4.0 business hours)
Exceeded by 3.8 business days

🔗 Related Artifacts

📞
Case 00569432
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Feb 17, 4:13 PM
Invoice #
N/A

Details