Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352446 ↗ ServiceMax

Direct Fairways • Cross-Training • PC

📍 Joe Evans Trunk Stock — 1 St Francis Dr, Greenville SC, 29601

Feb 17, 2026 → Mar 11, 2026

✅ Completed
PC Per client agreement
Target: Mar 6, 2026
🕐 Clock stopped: Completed (Mar 11)
✗ SLA Missed (4d late)
Dispatch 0.0d
Coordinators 16.5d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
16.5 days
Over SLA
Billing
0.0 days
Created: Feb 17, 2026 Due: Mar 6, 2026 Completed: Mar 11, 2026 (4 days late)
📅
16.3 days Total Age
⏱️
15.2d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
20.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569298
New Training Request
Closed
Dispatch please issue a training work order for CBT in EMSAR U for this technician Course: Direct Fairways Installation Work Instruction Technician: Joe Evans Start Date: 2026-02-17
Priority
High
Origin
Email
Reason
New Case
Contact
N/A
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352446 (current) Invoiced
Cross-Training • Joe Evans
Created: Feb 17, 2026 • Closed: Mar 11, 2026
Completed with significant delays
Invoiced • 86 days old
🚨
Primary Delay 15.2 days stuck in "Assigned"
⏱️
Total Delay 20.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Assigned
15.2d / 0.5d SLA
Closed
6.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

3/6/26 Rberry- Sent email to FOM asking if this training should be completed or if we need to cancel this WO.


2/19/26 AJinerson - Per tech sup, FOM is in charge of this, but we are not certain on what date tech needs to complete this. Please push SLA out due to tech in field covering a GE site this week and will not meet the SLA.

2/18/26 AJinerson - Unable to assign to FSE. "Script-thrown" error.

Teams message to safe zone regarding issue assigning.

🔧 Work Performed
Completed modality training in EMSAR U.
🔍 Technician Findings
Completed modality training in EMSAR U.
⚠️ Problem Description
Dispatch please issue a training work order for CBT in EMSAR U for this technician Course: Direct Fairways Installation Work Instruction Technician: Joe Evans Start Date: 2026-02-17

Timeline

📞
Case Linked Feb 17, 2:00 PM
Case Number: 00569298
Subject: New Training Request
Status: Closed
📋
Work Order Created Feb 17, 4:23 PM
Work Order: WO-01352446
Type: Cross-Training
Priority: PC
📅
Status: Ready for Scheduling by Kimberly Hardison Feb 17, 4:29 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
⏳ 1.9 business days
👷
▶
2 Technician Assigned Feb 18, 5:14 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 0h
🚨 15.8 business days
⏱️
▶
2 Labor Added Mar 11, 9:24 AM
Labor Added → Status: Completed
✔️
Status: Completed by Mark Franks
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 15h, 0m
⚠️ 6.0 business days
📄
▶
2 Status: Ready to Bill Mar 18, 8:09 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Hannah Shaw
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3m, 0m
🚨 11.0 business days
🧾
Invoice Created Apr 1, 12:24 PM
Invoice Number: SM-256783

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours
Assigned
Duration: 15.2 business days (threshold: 4.0 business hours)
Exceeded by 14.7 business days
Closed
Duration: 6.0 business days (threshold: 1.0 business days)
Exceeded by 5.0 business days

🔗 Related Artifacts

📞
Case 00569298
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Cross-Training
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Feb 17, 4:23 PM
Invoice #
SM-256783

Work Details (1)

Name Type Status Qty Amount Date
WL-03138800 Labor Open 0.5 $0.00 Mar 11, 9:24 AM

Details