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Detailed work order timeline, KPIs, and analysis

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WO-01352453 ↗ ServiceMax

MAIMONIDES MEDICAL CENTER - AMBULANCE • Repair • P7

📍 MAIMONIDES MEDICAL CENTER - AMBULANCE - 38th St. — 1036 38th Street, Brooklyn NY, 11219

Feb 17, 2026 → Feb 17, 2026

✅ Completed
P7 7 business days from creation
Target: Feb 26, 2026
🕐 Clock stopped: Invoiced (Feb 18)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 0.6d
Billing 7.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.6 days
Billing
7.0 days
Over SLA
Created: Feb 17, 2026 Due: Feb 26, 2026 Completed: Feb 18, 2026 (8 days early)
📅
0.6 days Total Age
⏱️
7.0d in Ready to Bill Longest Stage
🔄
6 transitions Status Changes
⚠️
8.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569280
TECH ONSITE - URGENT WO'S NEEDED
Closed
Q-00032610 Evaluations needed on the following units. Technician is currently onsite 2/17 Ambulance 3816 SN 40026 INX stretcher sn 19 s-017588
Priority
High
Origin
Email
Reason
New Case
Contact
David Trost
Owner
Kimberly Hardison
Created
Feb 17, 2026
Work Orders from this Case (2)
WO-01352415 Invoiced
Repair • David Trost
Created: Feb 17, 2026 • Closed: Mar 31, 2026
WO-01352453 (current) Invoiced
Repair • David Trost
Created: Feb 17, 2026 • Closed: Feb 17, 2026
Completed with minor delays
Invoiced • 86 days old
🚨
Primary Delay 7.0 days stuck in "Ready to Bill"
⏱️
Total Delay 8.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.6d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/17 KSmith -- FSE requested WO while onsite
🔧 Work Performed
In line... Ambulance 3816 SN 40026. customer unable to remove cot from fastener. Issue was with the jump seat being too far forward. Putting too much pressure on the stretcher going towards the foot and to allow release of the stretcher. No issues with inline. Customer made aware of issue
🔍 Technician Findings
In line... Ambulance 3816 SN 40026. customer unable to remove cot from fastener. Issue was with the jump seat being too far forward. Putting too much pressure on the stretcher going towards the foot and to allow release of the stretcher. No issues with inline. Customer made aware of issue
⚠️ Problem Description
Q-00032610 2 of 2 Evaluations needed on the following units. Technician is currently onsite 2/17 Ambulance 3816 SN 40026 INX stretcher sn 19 s-017588 https://www.ebiotrack.com/workorder.php?wo=71750
📄 Description
Ferno iNLine (Series) Fastener System (iNLine-S, iNLine-M, iNLine-L)

Timeline

📞
Case Linked Feb 17, 1:39 PM
Case Number: 00569280
Subject: TECH ONSITE - URGENT WO'S NEEDED
Status: Closed
📋
▶
2 Work Order Created Feb 17, 4:40 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Kimberly Hardison
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
5 Technician Assigned Feb 17, 9:33 PM
Technician Assigned → Status: Assigned → Labor Added → Dispatch Scheduled → Status: Closed
👷
Status: Assigned by Stephanie Ramen
From: Ready for Scheduling, Assigned, Completed
To: Assigned, Completed, Scheduled
Duration in Previous: 4h 51m, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
📅
Dispatch Scheduled by Stephanie Ramen
Scheduled For: 2026-02-17T15:00:00.000+0000
🏁
Status: Closed by David Trost
From: Scheduled
To: Closed
Duration in Previous: 0m
⏳ 3.3 business days
📄
Status: Ready to Bill by Diane Patton Feb 20, 9:29 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 11h
⚠️ 7.0 business days
📨
▶
2 Status: Invoice Pending Mar 2, 12:57 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 33.0 business days
🧾
Invoice Created Apr 15, 2:17 PM
Invoice Number: SM-255341

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00569280
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P7
Type
Repair
Branch
MedPro
Technician
David Trost
Scheduled
Feb 17, 10:00 AM
Created
Feb 17, 4:40 PM
Invoice #
SM-255341

Work Details (1)

Name Type Status Qty Amount Date
WL-03109638 Labor Open 0.5 $65.00 Feb 17, 9:33 PM

Details