2/20 KSmith -- Jill updated the address, Site Location is Medford Family Care 101 Station Landing Suite 500 Medford, MA 02155
2/18 KSmith -- Scheduled for Friday with POC. 12pm-2pm
2/18 KSmith -- Sent email to schedule for Friday
2/17/2026jsells
left a voicemail with Jill
🔧Work Performed
Noticed footrest would pull out all the way and come out of table. Realized stops at the end of the sliders were not at a 90-degree angle and more of a 45. Bent stops to proper 90-degree angle and retested footrest.
🔍Technician Findings
Footrest comes out of table
⚠️Problem Description
Zone 2
WD Footrest issues
For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
Email:Re: [External] Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Completed Feb 18, 2026
From: Samantha.Donahue@bilh.org
To: ksmith@emsar.com, Jill.E.Beaton@bilh.org
Thanks!
________________________________
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, February 18, 2026 11:34 AM
To: Donahue, Samantha <Samantha.Donahue@bilh.org>; Beaton, Jill <Jill.E.Beaton@bilh.org>
Subject: RE: [External] Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Great thank you! I have it on the schedule for Friday, arrival between 12pm-2pm.
b
📧
Email:Re: [External] Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Completed Feb 18, 2026
From: Samantha.Donahue@bilh.org
To: Jill.E.Beaton@bilh.org, ksmith@emsar.com
This is the first time you received an email from this sender (Samantha.Donahue@bilh.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hi
Yes Friday works however I am off, Sheyla will be the contact
________________________________
From: Beaton, Jill <Jill.E.Beaton@bilh.org>
Sent: Wednesday, February 18, 2026 10:49 AM
To: Kourtney S
📧
Email:Re: [External] Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Completed Feb 18, 2026
From: Jill.E.Beaton@bilh.org
To: ksmith@emsar.com
Cc: Samantha.Donahue@bilh.org
This is the first time you received an email from this sender (Jill.E.Beaton@bilh.org). Exercise caution when clicking links, opening attachments or taking further action, before validating its authenticity.
Hi Sam,
Please see below for the exam table repair/review. Can they come on Friday?
Midmark: Site Location is Medford Family Care 101 Station Landing Suite 500 Medford, MA 02155
Jill
Jill E
📧
Email: Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Completed Feb 18, 2026
To: jill.e.beaton@bilh.org
CC:
BCC:
Attachment: --none--
Subject: Beth Israel Lahey Health Primary Care Wakefield -- Midmark Repair -- WO-01352465
Body:
Good Morning Jill,
We received a request from Midmark to repair your unit that is having issues with the footrest.
Would Friday work for the technician to come onsite and service the unit?
BEST REGARDS,
KOURTNEY SMITH
ACCOUNT SERVICE COORDINATOR
EAST DISTRICT COORDINATOR
937-366-1038
877-323-6728 EXT 238
KSMITH@EMSAR.COM.
WWW.EMSAR.COM
D
📋
Outbound to +16174290500
Completed Feb 17, 2026
left a voicemail with Jill
📅
WO-01352465 - Repair - 200 (Series) Tables and Chairs - Wakefield - Beth Israel Lahey Health Primary Care Wakefield
Feb 20, 2026 1:30pm – 2:30pm
Work Order: WO-01352465
Account: MIDMARK
Customer Case Number: SR 1539742
Location: Beth Israel Lahey Health Primary Care Wakefield
Address: 701 Edgewater Dr, Ste 420, Wakefield, MA 01880
Manufacturer: Midmark
Model #: 200 (Series) Tables and Chairs
Serial #: V2889368
Contact Name: Jill Beaton
Cont
PDF
00569360 SRA
Feb 17, 2026
PDF
MFC SRA
Feb 20, 2026
Timeline
📞
Case Linked Feb 17, 2:56 PM
Case Number:00569360
Subject:Repair
Status:Closed
📋
Work Order Created Feb 17, 5:48 PM
Work Order:WO-01352465
Type:Repair
Priority:P4
📅
Status: Ready for Scheduling by Jessica SellsFeb 17, 6:05 PM
From:Entered
To:Ready for Scheduling
Duration in Previous:16m
👷
▶
2
Technician Assigned Feb 18, 9:52 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:15h 47m
🗓️
▶
2
Status: Scheduled Feb 18, 11:33 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For:2026-02-20T18:30:00.000+0000
⏳3.0 business days
🔧
Status: Tech On Site by Paul BonangFeb 20, 12:26 PM
From:Scheduled
To:Tech On Site
Duration in Previous:2d 0h
✔️
Status: Completed by Paul BonangFeb 20, 4:44 PM
From:Tech On Site
To:Completed
Duration in Previous:4h 17m
⏱️
▶
2
5x Labor Added Feb 20, 4:49 PM
5x Labor Added → Status: Closed
🏁
Status: Closed by Paul Bonang
From:Completed
To:Closed
Duration in Previous:5m
⏳2.9 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 24, 2:38 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 21h
📨
▶
3
Status: Invoice Pending Feb 25, 1:01 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-254897
Bottlenecks
Ready for Scheduling
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Scheduled
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)