Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352489 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 UNC Lenoir Health Care, Kinston, NC — 100 Airport Rd, Kinston NC, 28501

Feb 18, 2026 → Mar 11, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Mar 11)
⏸ 20d excluded (parts wait + holding)
✓ SLA Met (295d early)
Dispatch 0.3d
Holding 15.0d (excluded)
Coordinators 1.9d
Field Work 0.1d
✓ SLA Met
Dispatch
0.3 days
Holding (excluded from total)
15.0 days
Coordinators
1.9 days
Field Work
0.1 days
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Mar 11, 2026 (295 days early)
📅
16.0 days Total Age
⏱️
15.0d in Ready for Release Longest Stage
🔄
5 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569496
URGENT Philips WO Request
Closed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
Priority
High
Origin
Email
Reason
New Case
Contact
Dennis Edwards
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352489 (current) Invoiced
FCO • Patricia Gordon
Created: Feb 18, 2026 • Closed: Mar 11, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 15.0 days stuck in "Ready for Release"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Release
15.0d
Scheduled
1.9d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/04/2026 RArnold - Case has 6 devices left 2 need repairs. Repair WOs canceled

🔧 Work Performed
time spent creating incident WOs from this case. Follow up Philips WO-14653029
🔍 Technician Findings
time spent creating incident WOs from this case. creating FU
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Feb 17, 7:40 PM
Case Number: 00569496
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 8:09 AM
Work Order: WO-01352489
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Feb 18, 10:13 AM
From: Entered
To: Ready for Release
Duration in Previous: 2h 3m
🚨 15.0 business days
👷
▶
3 Technician Assigned Mar 10, 12:30 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-03-17T05:00:00.000+0000, 2026-03-17T00:00:00.000+0000, 2026-03-17T13:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Release
To: Scheduled
Duration in Previous: 20d 1h
📅
Dispatch Scheduled by Patricia Gordon Mar 11, 7:49 AM
Scheduled For: 2026-03-10T13:00:00.000+0000
⏱️
▶
2 2x Labor Added Mar 11, 7:54 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Patricia Gordon
From: Scheduled
To: Completed
Duration in Previous: 19h 25m
🏁
Status: Closed by Patricia Gordon Mar 11, 8:24 AM
From: Completed
To: Closed
Duration in Previous: 28m
⏳ 2.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 1:28 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1d 5h, 0m
⏳ 2.0 business days
🧾
Invoice Created Mar 14, 3:22 PM
Invoice Number: SM-256312

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569496
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Mar 10, 9:00 AM
Created
Feb 18, 8:09 AM
Invoice #
SM-256312

Work Details (2)

Name Type Status Qty Amount Date
WL-03138724 Labor Open 0.25 $0.00 Mar 11, 7:54 AM
WL-03138725 Labor Open 0.25 $0.00 Mar 11, 7:54 AM

Details