Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352492 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Hospital of the University of PA — 3400 Spruce St, Philadelphia PA, 19104

Feb 18, 2026 → Apr 27, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Apr 27)
⏸ 57d excluded (parts wait + holding)
✓ SLA Met (248d early)
Dispatch 0.2d
Holding 42.0d (excluded)
Coordinators 7.8d
Billing 2.0d
✓ SLA Met
Dispatch
0.2 days
Holding (excluded from total)
42.0 days
Coordinators
7.8 days
Over SLA
Billing
2.0 days
Over SLA
Created: Feb 18, 2026 Due: Dec 31, 2026 Completed: Apr 27, 2026 (248 days early)
📅
49.0 days Total Age
⏱️
42.0d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
10.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569497
URGENT Philips WO Request
Closed
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
Priority
High
Origin
Email
Reason
New Case
Contact
Kristine Renshaw
Owner
Erin Martin
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352492 (current) Invoiced
FCO • Fady Messak
Created: Feb 18, 2026 • Closed: Apr 27, 2026
Completed with significant delays
Invoiced • 85 days old
🚨
Primary Delay 42.0 days stuck in "Ready for Release"
⏱️
Total Delay 10.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Release
42.0d
Ready for Scheduling
7.8d / 1.0d SLA
Scheduled
0.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/27/2026 RArnold -Philips closed PWO. Closing EWO with Planner Labor


04/16/2026 MHamersley -recd email from Samir, stating, "We do not have SN 100464059 listed in our inventory at HUP" 


04/16/2026 MHamersley - called (267) 357-3819, call went to VM/LM; sent f/u email: samir.shah@pennmedicine.upenn.edu


WO-01352492/WO-14457452, FCO69, V60 Vent 100464059

WO-01351040/WO-14457440, FCO66, V60 Vent 100464059


03/30/2026 - ARuby - sent F/U email to samir.shah@pennmedicine.upenn.edu proposing dates


03/16/2026 - ARuby - called (267) 357-3819 trying to reach Samir Shah VM/LM, found contact from prev. wo, sent email to samir.shah@pennmedicine.upenn.edu to confirm.


02/20/2026 YEspino Called 267-441-6117 to speak to Joseph Porrini to verify the device with 2 different recalls. Was unable to speak to him or leave a message because the call just drops.


02/20/2026 YEspino Called 215-829-8646 to speak to Kristine Renshaw to verify the V60 Vent with 2 different recalls on it. Was unable to speak to her or leave a message.

🔧 Work Performed
Planner Labor
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📞
Case Linked Feb 17, 7:45 PM
Case Number: 00569497
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Feb 18, 8:17 AM
Work Order: WO-01352492
Type: FCO
Priority: PC
✅
Status: Ready for Release by Rich Fosbury Feb 18, 10:12 AM
From: Entered
To: Ready for Release
Duration in Previous: 1h 54m
🚨 42.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Apr 16, 1:30 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 57d 2h
⚠️ 8.0 business days
👷
▶
3 Technician Assigned Apr 27, 9:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Rebecca Arnold
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 19h, 0m
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-04-27T04:00:00.000+0000
✔️
▶
2 Status: Completed Apr 27, 9:40 AM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 30, 9:09 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 23h
💰
Status: Invoiced by Josh Longway May 1, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 18h 51m

Bottlenecks

Ready for Scheduling
Duration: 7.8 business days (threshold: 1.0 business days)
Exceeded by 6.8 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00569497
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Messak
Scheduled
Apr 27, 12:00 AM
Created
Feb 18, 8:17 AM
Invoice #
N/A

Work Details (1)

Name Type Status Qty Amount Date
WL-03201861 Labor Open 0.016666666666667 $38.00 Apr 27, 9:41 AM

Details