Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352496 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Ocean County Airport — 101 Airport Road, Forked River NJ, 08731

Feb 18, 2026 → Feb 18, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Invoiced (Feb 18)
✓ SLA Met (8d early)
Dispatch 0.0d
Coordinators 1.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
1.2 days
Created: Feb 18, 2026 Due: Mar 31, 2026 Completed: Feb 18, 2026 (41 days early)
📅
0.0 days Total Age
⏱️
3.0d in Closed Longest Stage
🔄
5 transitions Status Changes
⚠️
2.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00569398
eBiotrack - New Inspection Created
Closed
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=33116
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352496 (current) Invoiced
Preventive Maintenance • Darrell Hope
Created: Feb 18, 2026 • Closed: Feb 18, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 3.0 days stuck in "Closed"
⏱️
Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
1.1d / 2.0d SLA
05-Tech-Off-Site
0.0d
Closed
3.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18/26 SReich - Per Natosha Beierschmitt, this is not a duplicate to WO-01352498.

🔧 Work Performed
Stryker Medical - 6252 Stair-Pro Serial #: 030839703 - Asset ID: 13289135 Stryker Medical - 6506 PowerPro Serial #: 2207020600041 - Asset ID: 13289207 Stryker Medical - 6252 Stair-Pro Serial #: 2403010000037 - Asset ID: 13289079 Stryker Medical - 6392 PerformanceLoad Serial #: 2024001100525 - Asset ID: 13289080 Stryker Medical - 6507 Power-PRO 2 Serial #: 2312000729 - Asset ID: 13288814 Stryker Medical - 6392 PerformanceLoad Serial #: 202000090061 - Asset ID: 13289137
⚠️ Problem Description
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=33116

Timeline

📞
Case Linked Feb 17, 3:33 PM
Case Number: 00569398
Subject: eBiotrack - New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 18, 8:28 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Feb 18, 8:49 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Kourtney Smith
Scheduled For: 2026-02-18T14:00:00.000+0000, 2026-02-18T17:30:00.000+0000
🗓️
Status: Scheduled by Kourtney Smith
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19m
🚗
▶
2 14x Travel Added Feb 18, 7:56 PM
14x Travel Added → Status: 05-Tech-Off-Site
📋
Status: 05-Tech-Off-Site by Ben Saur
From: Scheduled
To: 05-Tech-Off-Site
Duration in Previous: 11h 7m
🏁
Status: Closed by Ben Saur Feb 18, 8:02 PM
From: 05-Tech-Off-Site
To: Closed
Duration in Previous: 5m
⏳ 3.5 business days
📄
▶
2 Status: Ready to Bill Feb 23, 10:20 AM
Status: Ready to Bill → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254648

Bottlenecks

Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00569398
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Darrell Hope
Scheduled
Feb 18, 12:30 PM
Created
Feb 18, 8:28 AM
Invoice #
SM-254648

Work Details (14)

Name Type Status Qty Amount Date
WL-03111209 Travel Open 76 $0.00 Feb 18, 7:56 PM
WL-03111203 Labor Open 0.75 $0.00 Feb 18, 7:56 PM
WL-03111204 Labor Open 1.25 $0.00 Feb 18, 7:56 PM
WL-03111205 Travel Open 51 $0.00 Feb 18, 7:56 PM
WL-03111206 Labor Open 0.25 $0.00 Feb 18, 7:56 PM
WL-03111207 Labor Open 0.25 $0.00 Feb 18, 7:56 PM
WL-03111208 Labor Open 1.75 $0.00 Feb 18, 7:56 PM
WL-03111210 Labor Open 0.25 $0.00 Feb 18, 7:56 PM
WL-03111211 Labor Open 0.75 $0.00 Feb 18, 7:56 PM
WL-03111212 Labor Open 0.25 $0.00 Feb 18, 7:56 PM
WL-03111213 Labor Open 1.5 $0.00 Feb 18, 7:56 PM
WL-03111214 Travel Open 80 $0.00 Feb 18, 7:56 PM
WL-03111215 Labor Open 1.75 $0.00 Feb 18, 7:56 PM
WL-03111216 Travel Open 100 $0.00 Feb 18, 7:56 PM

Details