Travel Zone 2
Dispatch Type Repair Email jorshonicaj@jonescenterforwomen.com
PROBLEM SUMMARY
WD 0746-0446
ADDITIONAL NOTES
Can ask for Valerie Flowers. Have tech turn right as soon as they enter the front door. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
2/19 MOwens Jorshonica replied back that she needs a Friday morning to schedule the repair visit. Offered first opening on Friday 2/27 between 9-12. She replied back that date will work for her.
2/19 MOwens Sent email to Jorshonica Jones to make contact to schedule the repair visit.
2/18 MOwens Tried to call to speak to Jorshonica Jones but no one answered the call. Could not leave a vm.
2/18/26 lcoonrod
Does not give an option to speak with someone. Need a 4 digit extension. Sending Email.
🔧Work Performed
2-27-26 CTM - Performed repair on M11 due to temp sensor error. Cleaned temp sensor and wiped down inside chamber . Ran multiple function test and M11 pass with out any error codes showing up . Completed all cycles fully . TESTED PASS . Notified POC Jorshonica Jones of findings and completion .
🔍Technician Findings
2-27-26 CTM - Perform repair on M11 due to temp sensor error. Notify POC Jorshonica Jones of findings and completion .
⚠️Problem Description
Travel Zone 2
Dispatch Type Repair Email jorshonicaj@jonescenterforwomen.com
PROBLEM SUMMARY
WD 0746-0446
ADDITIONAL NOTES
Can ask for Valerie Flowers. Have tech turn right as soon as they enter the front door. For assistance, troubleshooting, or parts
identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄Description
Midmark Model M11 (Series) Self Contained Steam Sterilizer (Includes ALL M11 Models)
📧
Email:Re: Jones Center For Womens Health
Completed Feb 19, 2026
From: jorshonicaj@jonescenterforwomen.com
To: mowens@emsar.com
Thank you so much. That time is perfect. From: Melissa Owens <mowens@emsar.com>Sent: Thursday, February 19, 2026 2:43 PMTo: Jorshonica Jones <jorshonicaj@jonescenterforwomen.com>Subject: Re: Jones Center For Womens Health The first available is Friday 2/27. My tech Chris Morning can arrive between 9-10am if this works for you.thanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-
📧
Email:Jones Center For Womens Health
Completed Feb 19, 2026
From: mowens@emsar.com
To: jorshonicaj@jonescenterforwomen.com
Jorshonica
I received the repair dispatch from Midmark for the autoclave at this location in Fayetteville, NC. I would like to schedule the repair visit with you. Please call or respond back to this email.
ThanksMelissa OwensAccount Service CoordinatorEast Districtmowens@emsar.comwww.emsar.com803-791-1259
📋
Outbound to +19103231626
Completed Feb 18, 2026
Tried to call to speak to Jorshonica Jones but no one answered the call. Could not leave a vm.
📋
Outbound to +19103231626
Completed Feb 18, 2026
Does not give an option to speak with someone. Need a 4 digit extension. Sending Email.
📅
WO-01352511 - Repair - M11 (Series) - Fayetteville - Jones Center For Womens Health
Feb 27, 2026 9:00am – 12:00pm
Work Order: WO-01352511
Account: MIDMARK
Customer Case Number: SR 1540256
Location: Jones Center For Womens Health
Address: 1261 Oliver Street, Fayetteville, NC 28304
Manufacturer: Midmark Corp
Model #: M11 (Series)
Serial #: V2894524
Contact Name: Jorshonica Jones
Contact Phone: 19103231626
Contact
PDF
00569439 SRA
Feb 18, 2026
PDF
M11 2.27.26
Feb 27, 2026
Timeline
📞
Case Linked Feb 17, 4:16 PM
Case Number:00569439
Subject:Repair
Status:Closed
📋
Work Order Created Feb 18, 9:16 AM
Work Order:WO-01352511
Type:Repair
Priority:P4
📅
▶
3
Status: Ready for Scheduling Feb 18, 9:50 AM
Status: Ready for Scheduling → Technician Assigned → Status: Assigned
👷
Technician Assigned by Melissa Owens
Technician:Christopher Morning
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:1m
⏳2.0 business days
🗓️
▶
2
Status: Scheduled Feb 19, 3:03 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2026-02-27T14:00:00.000+0000
⚠️7.0 business days
⏱️
▶
2
2x Labor Added Feb 27, 8:22 AM
2x Labor Added → Status: Tech On Site
🔧
Status: Tech On Site by Christopher Morning
From:Scheduled
To:Tech On Site
Duration in Previous:7d 17h
⏱️
▶
2
Labor Added Feb 27, 9:34 AM
Labor Added → Status: Completed
✔️
Status: Completed by Christopher Morning
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:1h 10m
⏳3.0 business days
📄
Status: Ready to Bill by Nancy SuarezMar 3, 11:42 AM
From:Closed
To:Ready to Bill
Duration in Previous:4d 2h
⏳2.0 business days
📨
▶
3
Status: Invoice Pending Mar 4, 1:50 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🧾
Invoice Created
Invoice Number:SM-255589
Bottlenecks
Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Scheduled
Duration: 6.5 business days (threshold: 2.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.9 business days (threshold: 1.0 business days)