Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
Last business day of February 2026
Target:
Feb 27, 2026
🕐 Clock stopped: Canceled (Feb 20)
✓ SLA Met (6d early)
Dispatch
1.9 days
Over SLA
Coordinators
2.0 days
Over SLA
Created: Feb 18, 2026
Due: Mar 31, 2026
Completed: Feb 20, 2026 (39 days early)
⏱️
2.0d in Ready for Scheduling
Longest Stage
🔄
3 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🎫
Case #00569399
2/18 chat'd EMS, duplicate to WO-01352496 / 2861038-22264-33116
Closed
Semi-Annual Equipment PM
6 pieces
https://www.ebiotrack.com/inspection.php?iid=33117
🚨
Primary Delay
2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay
2.4 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
2.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
2/19 KSmith -- WO was not created in time. All time billed on WO-01352496. This WO can be cancelled.
2/18/26 SReich - Per Natosha Beierschmitt, this is not a duplicate to WO-01352496.
⚠️
Problem Description
Semi-Annual Equipment PM
6 pieces
https://www.ebiotrack.com/inspection.php?iid=33117
Timeline
📞
Case Number:
00569399
Subject:
2/18 chat'd EMS, duplicate to WO-01352496 / 2861038-22264-33116
Status:
Closed
📋
Work Order:
WO-01352528
Type:
Preventive Maintenance
Priority:
PSM
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
44m
🆕
From:
Ready for Scheduling
To:
Entered
Duration in Previous:
1d 1h
🚫
From:
Entered
To:
Canceled
Duration in Previous:
19h 51m
Bottlenecks
Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days
ℹ️ Work Order Details
Type
Preventive Maintenance