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WO-01352528 ↗ ServiceMax

ROBERT WOOD JOHNSON BARNABAS HEALTH • Preventive Maintenance • PSM

📍 RWJH Ocean County Airport — 101 Airport Road, Forked River NJ, 08731

Feb 18, 2026 → Feb 20, 2026

✅ Completed
PSM
SLA Clock
Last business day of February 2026 · Target: Feb 27, 2026
✓ SLA Met (5 biz days early)
Active: 2 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Feb 18 → Feb 18, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Feb 18 → Feb 19, 2026
1 business day (counted)
Running total: 1 of ? biz days used
1d
▶ Clock Running
Status: Entered
Feb 19 → Feb 20, 2026
1 business day (counted)
Running total: 2 of ? biz days used
Created: Feb 18, 2026 Canceled: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Feb 18 → Feb 18 Created ▶ Running 0 0
Feb 18 → Feb 19 Ready for Scheduling ▶ Running 1 1
Feb 19 → Feb 20 Entered ▶ Running 1 2
Dispatch 1.9d
Coordinators 2.0d
✓ SLA Met
Dispatch
1.9 days
Over SLA
Coordinators
2.0 days
Over SLA
Created: Feb 18, 2026 Due: Mar 31, 2026 Completed: Feb 20, 2026 (39 days early)
📅
3.0 days Total Age
⏱️
2.0d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
2.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569399
2/18 chat'd EMS, duplicate to WO-01352496 / 2861038-22264-33116
Closed
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=33117
Priority
Standard
Origin
Email
Reason
New Case
Contact
Dexter Britton
Owner
Sherry Reich
Created
Feb 17, 2026
Work Orders from this Case (1)
WO-01352528 (current) Canceled
Preventive Maintenance
Created: Feb 18, 2026
On Track
Canceled • 176 days old
🚨
Primary Delay 2.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 2.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.9d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/19 KSmith -- WO was not created in time. All time billed on WO-01352496. This WO can be cancelled.

2/18/26 SReich - Per Natosha Beierschmitt, this is not a duplicate to WO-01352496.

⚠️ Problem Description
Semi-Annual Equipment PM 6 pieces https://www.ebiotrack.com/inspection.php?iid=33117

Timeline

📞
Case Linked Feb 17, 3:35 PM
Case Number: 00569399
Subject: 2/18 chat'd EMS, duplicate to WO-01352496 / 2861038-22264-33116
Status: Closed
📋
Work Order Created Feb 18, 9:33 AM
Work Order: WO-01352528
Type: Preventive Maintenance
Priority: PSM
📅
Status: Ready for Scheduling by Sherry Reich Feb 18, 10:17 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 44m
⏳ 2.0 business days
🆕
Status: Entered by Kourtney Smith Feb 19, 12:09 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 1d 1h
🚫
Status: Canceled by Sherry Reich Feb 20, 8:01 AM
From: Entered
To: Canceled
Duration in Previous: 19h 51m

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Entered
Duration: 1.9 business days (threshold: 4.0 business hours)
Exceeded by 1.4 business days

🔗 Related Artifacts

📞
Case 00569399
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Feb 18, 9:33 AM
Invoice #
N/A

Details