Zone 2
NWD Suction accessory.
ADDITIONAL NOTES
Have tech enter the back door. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
2/18 KKelch Alex called me back to schedule for 2/24 between 2:30 and 3:30 pm. Customer confirmed.
2/18 KKelch called Alex to schedule for 2/24 between 2:30 and 3:30 pm. Left info.
2/18/26 SReich - Spoke to Maddie, gave her the WO # and told her someone would be reaching out to schedule.
🔧Work Performed
2/24 CLacy installed suction accessory and then set the unit up for use. Functional testing passed. This unit is ready for use
🔍Technician Findings
Unit needs set up and suction installed.
⚠️Problem Description
Zone 2
NWD Suction accessory.
ADDITIONAL NOTES
Have tech enter the back door. If part(s) are identified after speaking with Midmark Tech Service, the Service Company Tech
must contact the POC for authorization before ordering. Once approved, notify Midmark immediately. If more time is needed
for the customer’s decision to proceed, inform Midmark Dispatch at 937.688.9175 or dispatch@midmark.com. For assistance,
troubleshooting, or parts identification, contact Veterinary Tech Service at 844-856-1232, option 4. Thank you!
📄Description
Midmark AH9000 (Series) Mobile Delivery System (AH9000-001, AH9000-002, AH9000-003)
📋
Inbound from +15128882251
Completed Feb 18, 2026
2/18 KKelch Alex called me back to schedule for 2/24 between 2:30 and 3:30 pm. Customer confirmed.
📋
Outbound to +15128382273
Completed Feb 18, 2026
2/18 KKelch called Alex to schedule for 2/24 between 2:30 and 3:30 pm. Left info.
📋
Outbound to +15128382273
Completed Feb 18, 2026
Spoke to Maddie, gave her the WO # and told her someone would be reaching out to schedule.
📅
WO-01352536 - Repair - AH9000 (Series) Mobile Delivery Unit - Austin - Manchaca Village Veterinary Care PC
Feb 24, 2026 3:30pm – 5:30pm
Work Order: WO-01352536
Account: MIDMARK
Customer Case Number: SR 1535982
Location: Manchaca Village Veterinary Care PC
Address: 12117 Manchaca Rd, Austin, TX 78748-2733
Manufacturer: Midmark Medical
Model #: AH9000 (Series) Mobile Delivery Unit
Serial #: V2904207
Contact Name: Alex Mora
Contact Pho
PDF
00569455 SRA
Feb 18, 2026
PDF
00569455 SRA
Feb 24, 2026
Timeline
📞
Case Linked Feb 17, 4:56 PM
Case Number:00569455
Subject:Repair
Status:Closed
📋
▶
2
Work Order Created Feb 18, 9:50 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:3m
👷
▶
2
Status: Assigned Feb 18, 10:13 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Kaitlyn Kelch
Technician:Chane Lacy
🗓️
▶
2
Status: Scheduled Feb 18, 10:36 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For:2026-02-24T20:30:00.000+0000
⚠️5.0 business days
⏱️
▶
2
5x Labor Added Feb 24, 10:56 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Chane Lacy
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:6d 12h, 0m
⏳2.1 business days
📄
Status: Ready to Bill by Nancy SuarezFeb 26, 12:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 13h
📨
▶
2
Status: Invoice Pending Feb 27, 12:04 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳2.0 business days
🧾
Invoice Created Mar 2, 12:44 PM
Invoice Number:SM-255196
Bottlenecks
Scheduled
Duration: 5.5 business days (threshold: 2.0 business days)
Exceeded by 3.5 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.8 business days (threshold: 1.0 business days)