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← WO Overview

WO-01352538 ↗ ServiceMax

MIDMARK • Delivery • PC

📍 CHRISTUS Mother Frances Hospital - Jacksonville — 2026 South Jackson Street, Jacksonville TX, 75766

Feb 18, 2026 → Feb 24, 2026

✅ Completed
PC Per client agreement
Target: Feb 24, 2026
🕐 Clock stopped: Completed (Feb 24)
✓ SLA Met
Dispatch 0.0d
Coordinators 5.0d
Field Work 0.8d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
0.8 days
Billing
1.7 days
Over SLA
Created: Feb 18, 2026 Due: Feb 24, 2026 Completed: Feb 24, 2026 (on time)
📅
5.0 days Total Age
⏱️
5.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
5.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569586
URGENT - Dispatch Request for Midmark Delivery - [Trinity Mother Frances Hlth System - 8702473]
Closed
Please see the following technician request details for Midmark delivery and equipment installation. Please advise if it is possible to make delivery on this date. Request Type: delivery and Installation Date of Delivery: 02/24/26 Delivery Time: 10AM Time Technician needs to arrive at location: 9:30AM Estimated Time on Site (hours): 4 Product: (1) 230-002, (1) 002-0824-844 -product already at facility. Customer is asking for us to go in and complete MDS. Product on the dock. EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com<mailto:MDSLogistics@midmark.com>
Priority
High
Origin
Email
Reason
New Case
Contact
Hannah Neeley
Owner
Jessica Sells
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352538 (current) Invoiced
Delivery • Zachary Stieben
Created: Feb 18, 2026 • Closed: Feb 24, 2026
Completed with minor delays
Invoiced • 85 days old
🚨
Primary Delay 5.0 days stuck in "Scheduled"
⏱️
Total Delay 5.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Scheduled
5.0d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
2.3d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed delivery of Midmark of Exam Chair QTY 1, 230-002 and Upholstery kit QTY1, 002-0824-844. All delivery documentation is attached and also emailed to MDSLogistics@midmark.com per work order instructions. Unit function tested and passed. Unit released to service.
🔍 Technician Findings
2/24/2026 Zachary Stieben arrived on site for delivery of Exam Chair QTY 1, 230-002 and Upholstery kit QTY1, 002-0824-844.
⚠️ Problem Description
Please see the following technician request details for Midmark delivery and equipment installation. Please advise if it is possible to make delivery on this date. Request Type: delivery and Installation Date of Delivery: 02/24/26 Delivery Time: 10AM Time Technician needs to arrive at location: 9:30AM Estimated Time on Site (hours): 4 Product: (1) 230-002, (1) 002-0824-844 -product already at facility. Customer is asking for us to go in and complete MDS. Product on the dock. EMSAR Technician Expectations: 1. Review all of the attached documents in detail 2. Call the Midmark contact (created the dispatch) with any questions 3. Call the customer POC 48 hours ahead of time to confirm date/time 4. Call the delivery agent 24 hours ahead of time to confirm date/time and confirm preassembly will be done and essential tools are known 5. Arrive on scheduled time to meet with customer Point of Contact (POC) and confirm rooms are ready for delivery prior to actual delivery 6. Supervise the delivery 7. Fill our Serial Number Tracking file and provide back to the customer 8. Fill out the Proof of Delivery (POD), get the driver and customer signatures 9. Fill out the Medical Delivery Observation Form 10. Email POD and Observation form to MDSLogistics@midmark.com

Timeline

📞
Case Linked Feb 18, 9:07 AM
Case Number: 00569586
Subject: URGENT - Dispatch Request for Midmark Delivery - [Trinity Mother Frances Hlth System - 8702473]
Status: Closed
📋
2 Work Order Created Feb 18, 9:52 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
👷
3 Technician Assigned Feb 18, 10:11 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 17m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-02-24T15:30:00.000+0000
⚠️ 5.0 business days
🔧
Status: Tech On Site by Zachary Stieben Feb 24, 10:20 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 6d 0h
🚗
3 2x Travel Added Feb 24, 4:43 PM
2x Travel Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 3, 2.6666666666667
✔️
Status: Completed by Zachary Stieben
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 26m, 0m
2.9 business days
📄
Status: Ready to Bill by Nancy Suarez Feb 26, 1:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 20h
📨
2 Status: Invoice Pending Feb 27, 12:08 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 27, 5:22 PM
Invoice Number: SM-255198

Bottlenecks

Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.8 business hours

🔗 Related Artifacts

📞
Case 00569586
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Delivery
Branch
N/A
Technician
Zachary Stieben
Scheduled
Feb 24, 10:30 AM
Created
Feb 18, 9:52 AM
Invoice #
SM-255198

Work Details (5)

Name Type Status Qty Amount Date
WL-03118209 Travel Open 140 $0.00 Feb 24, 4:43 PM
WL-03118210 Travel Open 140 $0.00 Feb 24, 4:43 PM
WL-03118221 Labor Open 3 $330.00 Feb 24, 4:46 PM
WL-03118222 Labor Open 2.6666666666667 $302.50 Feb 24, 4:46 PM
WL-03118223 Labor Open 2.6666666666667 $302.50 Feb 24, 4:46 PM

Details