2/20 KSmith -- Chantel requested a Friday. Provided 4/17 as a scheduled date and am awaiting response
2/20 KSmith -- Sent email to schedule for 4/14-4/15
🔧Work Performed
Completed annual inspection all work documented in ebiotrack S.O #: 256-16359-33120
🔍Technician Findings
Completed annual inspection all work documented in ebiotrack S.O #: 256-16359-33120
⚠️Problem Description
Inspection: Annual Equipment Electrical Safety Test And Calibration Service
130 pcs
https://www.ebiotrack.com/inspection.php?iid=33120
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Completed Feb 20, 2026
From: chantel.mcnichol@oakstreethealth.com
To: ksmith@emsar.com
Yes please. That works.
Chantel McNichol, MPA
Practice Manager | City Line
Phone: (312) 937-1767 | Fax: (347) 808-4895
<https://www.google.com/u/0/ac/images/logo.gif?uid=107922564610603979248&service=google_gsuite>
On Fri, Feb 20, 2026 at 1:43 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
**** External Email - Use Caution ****
________________________________
Hi
📧
Email:Re: [EXTERNAL] Re: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Completed Feb 20, 2026
From: chantel.mcnichol@oakstreethealth.com
To: ksmith@emsar.com
Good day Kourtney,
Is a Friday an option? Foot traffic is lower on Fridays due to our admin time.
Chantel McNichol, MPA
Practice Manager | City Line
Phone: (312) 937-1767 | Fax: (347) 808-4895
<https://www.google.com/u/0/ac/images/logo.gif?uid=107922564610603979248&service=google_gsuite>
On Fri, Feb 20, 2026 at 12:15 PM Kourtney Smith <ksmith@emsar.com <mailto:ksmith@emsar.com> > wrote:
*
📧
Email: Re: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Completed Feb 20, 2026
To: chantel.mcnichol@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Re: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Body:
Hi Chantel,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - City Line located at 1114 Liberty Ave?
If not, would you have the contact information of the person I need to speak with?
If you are t
📧
Email: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Completed Feb 20, 2026
To: chantel.michol@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Oak Street Health - City Line -- EMSAR Inspection -- WO-01352543
Body:
Hi Chantel,
I’m Kourtney with EMSAR, and I’m reaching out to schedule the onsite services for the health care equipment. Would you be able to confirm scheduling for the units at Oak Street Health - City Line located at 1114 Liberty Ave?
If not, would you have the contact information of the person I need to speak with?
If you are the corre
Feb 20, 2026 2:14pm
@Edward Arias @Mohamed Shareed Site requested a Friday, so you both are scheduled together for this site due to the number of equipment. @Shawn Rogers
📅
WO-01352543 - Inspection - DD: 04/30/2026 - Brooklyn - Oak Street Health - City Line
Apr 17, 2026 9:00am – 5:00pm
Work Order: WO-01352543
Account: Oak Street Health
Customer Case Number:
Location: Oak Street Health - City Line
Address: 1114 Liberty Ave., Brooklyn, NY 11208
Manufacturer:
Model #:
Serial #:
Contact Name: Chantel Michol
Contact Phone: 347-273-4983
Contact Email:
Due Date: 4/30/2026
Scheduled
Timeline
📞
Case Linked Feb 18, 6:00 AM
Case Number:00569529
Subject:eBiotrack - Automated New Inspection Created
Status:Closed
📋
▶
2
Work Order Created Feb 18, 10:01 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Jessica Sells
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳3.0 business days
👷
▶
2
Technician Assigned Feb 20, 12:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kourtney Smith
From:Ready for Scheduling
To:Assigned
Duration in Previous:2d 2h
📅
▶
2
Dispatch Scheduled Feb 20, 2:13 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Kourtney Smith
From:Assigned
To:Scheduled
Duration in Previous:2h 5m
🚨41.0 business days
🔧
Status: Tech On Site by Mohamed ShareedApr 17, 9:34 AM
From:Scheduled
To:Tech On Site
Duration in Previous:55d 18h
🔩
12x Parts Added Apr 17, 4:54 PM
Type:Parts, Labor, Travel, Expenses
Status:Open
Qty:4, 6, 1.25, 5.5, 17, 15
✔️
▶
2
Status: Completed Apr 17, 5:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Mohamed Shareed
From:Completed
To:Closed
Duration in Previous:1m
⏳1.9 business days
📄
Status: Ready to Bill by Diane PattonApr 20, 5:34 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 0h
⚠️9.8 business days
📨
Status: Invoice Pending by Diane PattonMay 1, 5:10 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:10d 23h
🧾
▶
2
Invoice Created May 1, 5:33 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:23m
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.0 business hours
Ready to Bill
Duration: 9.3 business days (threshold: 1.0 business days)