Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01352544 ↗ ServiceMax

Oak Street Health • Inspection • PSM

📍 Oak Street Health - Riverside — 2201 South Weinbach Avenue, Evansville IN, 47714

Feb 18, 2026 → Mar 17, 2026

✅ Completed
PSM Last business day of February 2026
Target: Feb 27, 2026
🕐 Clock stopped: Canceled (Mar 17)
✗ SLA Missed (18d late)
Dispatch 0.3d
Coordinators 19.8d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
19.8 days
Over SLA
Created: Feb 18, 2026 Due: Apr 30, 2026 Completed: Mar 17, 2026 (44 days early)
📅
20.0 days Total Age
⏱️
19.4d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00569532
eBiotrack - Automated New Inspection Created
Closed
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 75 https://www.ebiotrack.com/inspection.php?iid=33123
Priority
Standard
Origin
Email
Reason
New Case
Contact
Demerry Yates
Owner
Erin Martin
Created
Feb 18, 2026
Work Orders from this Case (1)
WO-01352544 (current) Canceled
Inspection
Created: Feb 18, 2026
Behind Schedule - Needs Attention
Canceled • 85 days old
🚨
Primary Delay 19.4 days stuck in "Assigned"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
0.4d / 1.0d SLA
Assigned
19.4d / 0.5d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
3/17/26 SBerry: Site closing

2/18/2026 CRamen Logged email requesting Friday 4/10/2026 with an arrival window between 8-10am.


2/18/2026 CRamen per RBerry:That WO has the incorrect SMC and needs due date needs to be corrected. Please return that to dispatch for correction. 


2/18/2026 CRamen Logged email requesting Tuesday 5/5/2026 with an arrival window between 9-11am. Placeholder set

⚠️ Problem Description
Annual Equipment Electrical Safety Test And Calibration Service # of pieces: 75 https://www.ebiotrack.com/inspection.php?iid=33123

Timeline

📞
Case Linked Feb 18, 6:00 AM
Case Number: 00569532
Subject: eBiotrack - Automated New Inspection Created
Status: Closed
📋
▶
2 Work Order Created Feb 18, 10:10 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Erin Martin
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🆕
Status: Entered by Charles Ramen Feb 18, 12:26 PM
From: Ready for Scheduling
To: Entered
Duration in Previous: 2h 15m
📅
Status: Ready for Scheduling by Erin Martin Feb 18, 2:46 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 20m
👷
▶
2 Technician Assigned Feb 18, 3:41 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 54m
🚨 20.0 business days
🆕
Status: Entered by Scott Berry Mar 17, 3:28 PM
From: Assigned, Entered
To: Entered, Canceled
Duration in Previous: 26d 22h, 0m

Bottlenecks

Assigned
Duration: 19.4 business days (threshold: 4.0 business hours)
Exceeded by 18.9 business days

🔗 Related Artifacts

📞
Case 00569532
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Inspection
Branch
Edge
Technician
Unassigned
Scheduled
N/A
Created
Feb 18, 10:10 AM
Invoice #
N/A

Details